Martina Visone
Sant’Anastasia (NA)
Summary
Organized and dependable candidate, currently studying Languages at University, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Cabin Attendant
Wizzair
07.2021 - Current
- Played an active role in enhancing company reputation through exceptional customer service delivery that led to increased repeat business from satisfied customers.
- Educated passengers about emergency equipment usage and safety procedures during pre-flight announcements, promoting a safe travel environment.
- Contributed to consistently high on-time performance records by completing tasks swiftly without compromising quality or safety standards.
- Consistently received positive feedback from both colleagues and passengers for outstanding professionalism, dedication, and service quality provided onboard each flight assignment.
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Internship Student
Innovaway S.p.A
01.2018 - 01.2020
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Interacted with customers by phone, email or in-person to provide information.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Answered incoming telephone calls, took down messages and provided information.
- Analyzed problems, identified solutions and made decisions.
- Collaborated in professional team to solve workflow issues.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
High School Diploma -
IISS Luca Pacioli
Sant’Anastasia (NA)06.2020
Skills
- Verbal and Written Communication
- Customer assistance
- Self-Motivated
- Multitasking and Organization
- Teamwork and Collaboration
- Language Fluency
- Public Speaking
- Interpersonal and Social Skills
- Problem Solving
- Team Collaboration
- Reliability and punctuality
- Cultural sensitivity
- Safety awareness
- Assertiveness
- Conflict mediation
- Emergency procedures
- Company policy adherence
- Emergency Situations Management
Languages
English
Upper intermediate
B2
Spanish
Upper intermediate
B2
Timeline
Cabin Attendant
Wizzair
07.2021 - Current
Internship Student
Innovaway S.p.A
01.2018 - 01.2020
High School Diploma -
IISS Luca Pacioli
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