Martin Ivaylov Angelov

1 Passion Always

shows passion for his/her job, works with enthusiasm and strives to overcome obstacles

2 Continuous Evolution

Uses his professional skills, is open to change and participates in the implementation of innovations to support the Company s growth

3 Care For People

Respects all Guests and colleagues regardless of gender, nationality, culture, religious belief or sexual orientation

4 Family Company

Shows a sense of ownership and is pro-active in all tasks Creates a sense of family belonging for all colleagues

5 Equal Opportunity

Is attentive and receptive, quick to learn new tasks and shows willingness to grow Is curious and eager to learn and understand all Guests and colleagues cultures

6 Professional Excellence

Always displays a grooming in line with our standard procedure, smiles and greets both Guests and Crew

7 Professional Excellence

Understands the needs and exceeds the expectations of Guests, colleagues, and third parties,

taking full responsibility for their ultimate satisfaction

8 Professional Excellence

Facilitates working together as a team, regardless of position or department

9 Professional Excellence

Ensures that service material and goods are properly used and maintained to minimize wastage

10 Professional Excellence

Possesses good knowledge and the proper technical skills to perform his activities in an efficient way