Martyna Madanowska
Cefalu’
Profilo professionale
Goal-oriented Client Solutions Architect with strong problem-solving and time management skills, experienced in leveraging MS Office and Salesforce to support client-facing solutions and data-driven decision-making. Adept at building trusted client relationships, managing complex databases, and translating business needs into effective solutions. Highly motivated and detail-oriented, with a proven ability to meet tight deadlines while delivering exceptional customer service and value-driven outcomes.
Panoramica
12
12
anni di esperienza professionale
Esperienza lavorativa
Client Solution Architect
NielsenIQ
Smart working
2023.07 - 2026.03
- Acts as the liaison between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products for all operational matters, without sales activities, as well as builds operational trust in the data and its quality. This role is a client-facing role.
- Ensure regular execution of the BAU deliverables maintenance and delivery to clients
- Communicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with CS on prioritization
- Coordinate with BAU on post-production and pre-delivery checks for clients
- Responsible for quality assurance & resolution of operational escalations – working with Customer Support (which is Accountable / SPOC for client) & Data Operations
- Identify gaps and areas for improvement in the process
- Contribute to resolving elements of regional & global clients’ queries via collaboration with other countries
- Accountable for E2E timely and accurate resolution of operational client requests and issues, incl. direct client communication for:
- Database Services (structural changes / change requests, new deliverables setup), incl. Feasibility studies
- Product Coding
- Data Quality Issues excl. Coverage & Unusual Trends
Client Solution Consultant
NielsenIQ
Warsaw
2018.11 - 2023.07
- In this role I liaise between commercial/client and operational teams. My daily activities is advise, suggest and discuss solutions with the internal and external clients in terms of Nielsen products.
- Coordinate databases refreshing, new setups, change requests;
- Manage stakeholders and issues related to release output
- Coordinate delivery process pre and post delivery check
- Resolving query related to data released , data analysis and initiative in solution proposal
- Responsibility for the efficiency of the databases, guarantee release on time and optimizations or new suggestion for the client
Senior Client Specialist
Groupon Shared Services Poland Sp. Z.O.O
Warsaw
2017.01 - 2018.01
- Oversee the maintenance and growth of an existing client relationship for large or time intensive clients.
- Respond to all Merchant emails and phones; ranging from the simple to the complex & nuanced
- Resolve Merchant issues in a timely, accurate and consistent manner
- Creation tools: Booking tool, draft for bulk email
- New project: integration of two departments: Resolution Team & Partner Management Team- integration of processes and unification of Decision Tree.
- Merchant preparation calls- outbound calls and preparation for new Groupon campaign
- Internal training for new employees
- Act as a liaison with other departments (Sales, Customer Service, Editorial & Finance) to address any cross departmental issues impacting the merchant
- Understand and use intimately multiple Groupon tools and Processes
Junior Client Specialist
Groupon Shared Services Poland Sp. Z.O.O
Warsaw
2015.01 - 2017.01
- Respond to all Merchant emails, from the simple to the complex
- Resolve Merchant issues in a timely, accurate and consistent manner;
- Manage time and productivity to meet daily individual and team ticket targets
- Understand intimately multiple Groupon tools and process
Trainee in Law Office
Fiscal and Tax office
2015.01 - 2015.01
- Being a supportive staff for my colleagues in the office.
- Making telephone calls- inbound and outbound
- Filling paperwork
- Drafting letters and conducting research
- Perform data entry
- Arrange and organizing meeting
- Managing emails and other communication
TRAINEE
Istituto Comprensivo G.B Cina- Campofelice di Roccella
Lascari
2014.01 - 2014.12
- Provide bibliographic information and qualified assistance to users searching for documents to enable online searches and make printed catalogues to improve the reading and consultation service.
Istruzione
Master Degree - Italian philology
University of Warsaw
2015-01
Bachelor’s Degree - Italian philology
University of Palermo/Nicolaus Copernicus University in Toruń
2012-01
Competenze
- Teamwork skill
- Problem solving
- Customer Service Skills
- Software Proficiencies: MS Office, Google sheets/Salesforce, Dynamics 365/Zendesk
- Database management, market research, rapport building
- Analytical skills
- Strong communication and interpersonal skills
- Self-motivation
- Time management
- Precision and attention to detail
- Capacità comunicative e relazionali
- Ability to manage tight deadlines
- Goal-oriented mindset
LANGUAGES
English Professional
Intermedio
B1
Italian Professional
Avanzato
C1
Polish Native
Madrelingua
C2
Hobby e interessi
Individual sports, Outdoor activities, Photography, Latin dance, Healthcare, Foreign languages
Cronologia
Client Solution Architect
NielsenIQ
2023.07 - 2026.03
Client Solution Consultant
NielsenIQ
2018.11 - 2023.07
Senior Client Specialist
Groupon Shared Services Poland Sp. Z.O.O
2017.01 - 2018.01
Junior Client Specialist
Groupon Shared Services Poland Sp. Z.O.O
2015.01 - 2017.01
Trainee in Law Office
Fiscal and Tax office
2015.01 - 2015.01
TRAINEE
Istituto Comprensivo G.B Cina- Campofelice di Roccella
2014.01 - 2014.12
Bachelor’s Degree - Italian philology
University of Palermo/Nicolaus Copernicus University in Toruń
Master Degree - Italian philology
University of Warsaw