Mary Muturi
Dubai
Summary
Dynamic and results-driven Head Waitress at Emara Ole Sereni, recognized for exceptional customer service and effective cash handling. Proven ability to thrive in high-pressure environments while maintaining order accuracy and fostering team collaboration, ensuring a memorable dining experience for guests. Skilled in menu memorization and enhancing customer satisfaction through attentive service.
Overview
4
4
years of professional experience
Work History
Head Waitress
Emara Ole-Sereni Hotel
05.2022 - 12.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Waitress
Nairobi Serena Hotel
01.2021 - 10.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Bachelor - Community Resource Management
Kenyatta University
Nairobi06.2017
Skills
- Customer service
- Food safety
- Cash handling
- Exceptional communication
- Menu memorization
- Order accuracy
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Timeline
Head Waitress
Emara Ole-Sereni Hotel
05.2022 - 12.2024
Waitress
Nairobi Serena Hotel
01.2021 - 10.2023
Bachelor - Community Resource Management
Kenyatta University
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