Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Mary Grace  Cartwright

Mary Grace Cartwright

Waiter/ babysitter/caregiver/Sales Lady/typewriter
Rome,Lazio

Summary

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable Job Title bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

8
8
years of professional experience

Work History

Restaurant Waiter

SKIIO & NISHINO SRIS
04.2023 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Informed customers about daily and seasonal specials.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.

Babysitter

Carmine Lauri
Palma Campania, Napoli
07.2022 - 09.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Successfully managed behavioral issues using positive reinforcement techniques.
  • Collaborated with parents to create customized care plans addressing specific challenges and goals for each child.
  • Educated siblings on how to interact positively with their special needs brother or sister, fostering inclusive family dynamics.
  • Established a safe and nurturing environment, promoting positive behavior and emotional growth.
  • Improved motor skills for physically challenged kids through engaging exercises.
  • Enhanced children''s well-being by providing specialized care tailored to their individual needs.
  • Ensured safety during outdoor activities by diligently supervising all special needs kids.

Call Center Agent

Teleperformance
Cagayan de oro city, Misamis oriental
12.2020 - 01.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Alpha Insurance

Botoy Barangan
Cagayan de oro City, Misamis oriental
08.2019 - 12.2019
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Service Crew Member

Jollibee Foods
Cagayan de oro city, Misamis oriental
08.2017 - 08.2018
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.

Agent

Holiday Appliance Center
Cagayan de oro City, Misamis oriental
04.2016 - 07.2017
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Education

Cookery - Cooking

VINEYARD INTERNATIONAL POLYTECHNIC COLLEGE
Prince Padi Bldg. A. Luna St., Mabulay Subd. Cagay
11.2021

Senior High School - Education of Individuals in Secondary Special Education Programs

Cagayan De Oro College
Carmen Cagayan De Oro City Misamis Orriental
03.2018

Skills

  • Order Taking
  • Cleanliness
  • Service Quality
  • Food safety awareness
  • Food presentation
  • Cash Handling
  • Menu Memorization
  • Safe Food Handling
  • Professional Appearance
  • Bill computation
  • Prospecting Skills
  • Product Merchandising and Distribution
  • Investment Options
  • Market Research
  • Making Offers
  • Staff Training
  • Sales Strategies
  • Verbal and Written Communication
  • Brand Representation
  • Sales Expertise
  • Data Gathering
  • Quality Assurance Controls
  • Customer Support
  • Training and Development
  • Account Management
  • Customer Communication

Timeline

Restaurant Waiter

SKIIO & NISHINO SRIS
04.2023 - Current

Babysitter

Carmine Lauri
07.2022 - 09.2022

Call Center Agent

Teleperformance
12.2020 - 01.2022

Alpha Insurance

Botoy Barangan
08.2019 - 12.2019

Service Crew Member

Jollibee Foods
08.2017 - 08.2018

Agent

Holiday Appliance Center
04.2016 - 07.2017

Cookery - Cooking

VINEYARD INTERNATIONAL POLYTECHNIC COLLEGE

Senior High School - Education of Individuals in Secondary Special Education Programs

Cagayan De Oro College
Mary Grace CartwrightWaiter/ babysitter/caregiver/Sales Lady/typewriter