Maryna Kharchenko
Store manager
Milan
Summary
Dynamic Store Manager with over 10 years of experience in luxury retail, having rapidly advanced through key roles to lead high-performance operations. Expert in driving sales growth and brand development in competitive, high-end markets. Proven track record in managing and cultivating diverse, multicultural teams, creating an environment that excels in delivering exceptional customer service. Skilled at building strong, lasting relationships with top clients, including high-spenders, and consistently elevating the in-store experience to meet the highest luxury standards. Adept at optimizing store operations, surpassing sales targets, and enhancing brand presence. Ready to leverage my expertise and extensive network within luxury market to contribute to a prestigious global brand at the forefront of fashion.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Store manager
Michael Kors Collection
10.2024 - Current
- Led and optimized all boutique operations, consistently exceeding sales targets while delivering an exceptional luxury experience.
- Directed and mentored a high-performing team, utilizing strategic leadership and innovative management practices to drive motivation, enhance productivity, and foster collaboration.
- Managed key projects focused on team development, business growth, and operational efficiency, significantly contributing to the store's ongoing success.
- Created and grew the largest client book, developing lasting relationships with top clients and enhancing customer loyalty.
- Represented the brand at three prestigious Runway shows in New York, elevating its profile and reinforcing its position within the global luxury market.
- Acted as a key ambassador for the Collection across Europe, ensuring the highest standards of customer service, operational excellence, and brand reputation.
- Managed a dual-site responsibility for La Rinascente Milano, overseeing operations and ensuring brand alignment across both locations.
Assistant Store Manager
Michael Kors Collection
12.2023 - 10.2024
- Assisted in managing daily operations, driving sales, and ensuring exceptional customer service
- Supported inventory management, visual merchandising, and team development, contributing to the boutique's success and maintaining the brand's luxury standards
Sales Supervisor
Michael Kors Collection
01.2023 - 12.2023
- Supervised and supported the sales team to achieve targets and deliver outstanding customer service
- Trained and mentored staff, fostering a motivated and high-performing team while maintaining store efficiency and meeting company objectives
Sanior Sales Assistant
Michael Kors Collection
06.2021 - 01.2023
- Provided exceptional customer service, assisting clients with product selection and ensuring an elevated shopping experience
- Supported sales team efforts to achieve targets and maintained high standards of visual merchandising
- Fostered strong customer relationships, handled inquiries, and contributed to the overall success of the store through product knowledge and team collaboration
Sanior Sales Assistant
Michael Kors
06.2014 - 06.2021
Sales Assistant
Hermes
10.2013 - 05.2014
Education
Master of Management - strategic management, leadership, operational efficiency
Institute For Tourism Federation of Trade Unions
Ukraine 09.2005 - 7 2010
Skills
- Leadership & Team Management
- Multicultural Team Leadership
- Customer Relationship Management and Client Book Development
- Sales & Target Achievement
- Operational Efficiency
- Problem-Solving & Decision-Making
- Brand Representation & Marketing
- HR & Recruiting
- Training & Development
- Inventory & Stock Management
References
Name: Ilaria Barletta
Company: Michael Kors
Position: Area Manager Northern Italy
Email: ilaria.barletta@michaelkors.com
Timeline
Store manager
Michael Kors Collection
10.2024 - Current
Assistant Store Manager
Michael Kors Collection
12.2023 - 10.2024
Sales Supervisor
Michael Kors Collection
01.2023 - 12.2023
Sanior Sales Assistant
Michael Kors Collection
06.2021 - 01.2023
Sanior Sales Assistant
Michael Kors
06.2014 - 06.2021
Sales Assistant
Hermes
10.2013 - 05.2014
Master of Management - strategic management, leadership, operational efficiency
Institute For Tourism Federation of Trade Unions
09.2005 - 7 2010
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