Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MARZIA TREVISAN

MARZIA TREVISAN

Milan

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

I'm an empathetic and reliable person with intercultural and interpersonal skills.

Overview

16
16
years of professional experience

Work History

Customer Experience Specialist

ADEC SRL
01.2018 - Current
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Customer reception
  • Administration support (payments, billing, refund, installment, estimate and deposit)
  • insurance practices
  • organization of appointments and the schedule of dentists
  • contact with supplier and laboratories
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.

Customer Care Agent

ALMAVIVA CONTAC SPA
12.2011 - 12.2017
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Pool Expert
  • Contract and refund
  • 1° level of help desk

Secretary

AUTORIMESSA REX
02.2009 - 01.2010
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Data Entry
  • Maintained daily report documents, memos and invoices.

Secretary

EDIL LAGHETTO
09.2007 - 07.2009
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Education

High School Diploma -

Istituto Statale Sperimentale "Maffeo Vegio"
Lodi, Italy
06.2003

Skills

  • Team Training
  • Request Management
  • Administrative and Office Support
  • Teller transaction
  • Document and Records Management
  • Client Relationships
  • Invoice Preparation and Processing
  • Microsoft Office
  • Billing Adjustments and Refunds

Languages

Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
French
Intermediate (B1)
German
Elementary (A2)

Timeline

Customer Experience Specialist

ADEC SRL
01.2018 - Current

Customer Care Agent

ALMAVIVA CONTAC SPA
12.2011 - 12.2017

Secretary

AUTORIMESSA REX
02.2009 - 01.2010

Secretary

EDIL LAGHETTO
09.2007 - 07.2009

High School Diploma -

Istituto Statale Sperimentale "Maffeo Vegio"

Similar Profiles

CREATE PROFILE
MARZIA TREVISAN