Marzia E. Criber

• Retail operations: cash register using DRT system, stock inventory and delivery managing (RBO software), store progress analysis and daily reports (Excel or PowerPoints)
• Front and back-of-house teams support
• Coordinating Shoowroom special sample sales events in regards to stock delivery, display and clients rsvp
• Follow-up with clients through telephone calls, letters, cards and special announcements, keep book of clients including sales records, records of all client preferences, colours, sizes and styles as well as records of clients' life events
• Performed omni channel services and initiatives
• Scheduled client appointments ensuring smooth transactions and operations

In charge of the Showroom daily operations concerning the seasonal collection, display, buyers' appointments and models' fittings during the Sales Campaign. Sales team and showroom coordinator's activities support.

• Booking management also in collaboration with third party tourism companies using related softwares ,managed high-volume call centre for prompt customer service
• Primary point of contact for customers, handling inbound inquiries and requests with accuracy
• Ticket office operations and revenue reports

• Liaised closely with clients via phone calls and emails regarding registry office operations for the Municipality of Milan, as well as tax related enquiries
• Fixing appointments using related softwares and helping clients throughout the online process

• Managed reservations through different channels
• Provided quality customer services helping guests in all their enquiries by tracking their needs
• Collaborated with the team to guarantee a pleasant and tailored stay