Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Masa Drazic

Masa Drazic

Executive Assistant
Milan

Summary

Positive, diligent and result driven professional dedicated to create and endure a stable customer satisfaction by placing attention to details and analyzing the habits and needs of the community members. Passionate about high level hospitality, creating solid partnerships and merging people from various backgrounds. Well connected with an international and domestic network of leading professionals from various sectors. Strong teamwork and leadership skills with a proactive and flexible approach towards problem solving. Very keen in growing my experience and knowledge, always challenging myself with new endeavors driven by my passion for work and my ambition to never stop learning.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Executive Assistant to the Managing Partner

Rothschild & Co Italia Spa
08.2022 - Current
  • Handling confidential and sensitive information with discretion and tact
  • Managing executive calendars, scheduling meetings and appointments, resolving conflicts and optimizing time organization
  • Coordinating professional and personal travel arrangements by coming up with the best options when it comes to booking flights, accommodation, transfer etc
  • Organizing conferences and monthly meetings
  • Tracking meetings
  • Processing travel expenses and reimbursements for executive team and senior management group

Community Management & Sales

ClubHouse Brera, IWG plc
03.2019 - 08.2022
  • B2B and B2C sales: management of all phases of the sales process, researching and contacting prospects, analyzing needs, coordinating tailor made offers, negotiation and closing contracts
  • Management of the clients database and registries
  • Drafting of periodic reports on sales and monitoring of KPIs
  • Responsible for the On-boarding and post sales activities of new customers
  • Administrative support and invoicing management
  • Customer assistance and fidelization, gathering and analysing members’ feedback to identify peculiarities and develop ad hoc action plan
  • Regular use of CRM programmes such as Salesforce and other management softwares
  • Community management: understanding the client’s business needs and desires to establish the most fruitful connections and networking opportunities within the community
  • Creation of events with the aim of aggregating the community and generating a sense of belonging and moderation of networking meetings;
  • Lead generation: attendance of external events to increase awareness and recruit potential new members
  • Creation of new partnerships to expand the range of services for the community, increase brand awareness and generate business opportunities

Freelance Interpreter

Italian Trade Agency
05.2013 - Current
  • Consecutive interpretation for clients during meetings and special events maintaining pace to deliver real-time comprehension and help both parties conduct business and conclude collaborations.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Assistance in the organization of the event and B2B meetings.

Intern

Advertising Lab, IULM
06.2017 - 06.2017
  • Development of relaunch strategy for some “dying brands”
  • Design of commercials for Non-Profit Organization (Green Peace)

Intern

CreaTV
03.2012 - 06.2012
  • Planning, directing and hosting a TV show for children and teenagers with the scope of raising awareness on social issues, self empowerment, educational messages and independent music videos


Education

Bachelor’s Degree - Humanities, Communication, Media and Advertising

IULM Università
Milan, Italy
2018

High School Diploma -

Gimnazija "Isidora Sekulic"
Serbia
2013

High School Diploma -

Roseville Area High School
Minneapolis
2012

Skills

  • Multitasking and Organization
  • Operations Support
  • Administrative and Office Support
  • Sales
  • Customer service
  • Idea Brainstorming
  • Service design
  • Upselling Products and Services
  • Statistical Data Gathering
  • Verbal and Written Communication
  • Client Guidance
  • Interpersonal and Social Skills

Certification

ECDL - European Computer Driving Licence


CILS - Italian Language Certification

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Serbian
Bilingual or Proficient (C2)

Timeline

Executive Assistant to the Managing Partner

Rothschild & Co Italia Spa
08.2022 - Current

Community Management & Sales

ClubHouse Brera, IWG plc
03.2019 - 08.2022

Intern

Advertising Lab, IULM
06.2017 - 06.2017

Freelance Interpreter

Italian Trade Agency
05.2013 - Current

Intern

CreaTV
03.2012 - 06.2012

Bachelor’s Degree - Humanities, Communication, Media and Advertising

IULM Università

High School Diploma -

Gimnazija "Isidora Sekulic"

High School Diploma -

Roseville Area High School

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Masa DrazicExecutive Assistant