MASSIEL MENDOZA
Naples,NA
Summary
I have got an ability to easily establish good rapport with all kinds of student ages from YLE learners to higher level . Has an extensive life experience enhances her relationships with students, colleagues and to all. With self-confidence and capability to transfer optimism. Ability to teach, prepare both Cambridge, Trinity, Pearson English Examination in all levels using the 4 skills based on Common European Framework of References for Languages -CEFR.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Association M.E.C.C.I Inmigrazione
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
English, Spanish and Italian Teacher
Private Client
02.2021 - Current
- Provided personalized tutoring sessions for struggling students, leading to noticeable improvements in their performance.
- Encouraged mastery of grammar concepts by regularly incorporating review exercises and providing ample opportunities for practice.
- Improved student engagement and retention through the implementation of culturally relevant materials and real-life scenarios.
- Developed comprehensive lesson plans that aligned with state standards, ensuring consistent progression towards learning objectives.
Teacher's Assistant
Monica Ponciano
09.2019 - Current
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Receptionist
Hotel
05.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Babysitter and Teacher
Private
06.2017 - 08.2019
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Credit Analyst
Financiera FAMA
03.2015 - 09.2015
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Cost Accountant
Camanica Group Pescanova
04.2014 - 02.2015
- Conducted in-depth variance analysis to identify root causes of discrepancies between actual results versus projections, informing corrective actions as necessary.
- Strengthened internal controls by reviewing existing processes and recommending enhancements to safeguard company assets.
- Developed customized financial models for more accurate forecasting of business performance, aiding strategic planning efforts.
- Provided valuable insights into production efficiency by analyzing manufacturing process costs against industry benchmarks.
Education
European Mediator For Interculture And Social
Università Federico II & Sant'Egidio
Naples, Italy07.2024
Italian Language
Sant'Egidio
Naples, Italy06.2024
Bachelor of Science - Business Economics
National Autonomous University of Nicaragua (UNAN)
Leon-Nicaragua12.2014
English Language
Language Center (UNAN-Leon)
Nicaragua11.2011
High School Diploma -
Tomas Ruiz Romero Institute
Nicaragua11.2008
Skills
- Classroom Management
- Lesson Planning
- Motivating students
- Materials Preparation
- Student Engagement
- Reading Comprehension
- Online Teaching
Additional Information
References:
1) Monica Ponciano, English teacher, tel: 3337881061
2) Sonia Dias, President association M.E.C.C.I tel: 328201478
3) Maura Siglioccolo 3294682414
4) Fabrizio Polverino, Hotel owner tel: 3343851294
5) Francesco Calabro, Associate proffesor at University Federico II, Naples tel: 3479258767
6) Giorgio Garcia, CEO Crionet, Naples Italy tel: 3929475734
7) Damary Ortega, Attorney, Nicaragua tel: +50589929745
8) Mercedes Ruiz, English teacher UNAN-Leon, Nicaragua +50585899882
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Timeline
Administrative Assistant
Association M.E.C.C.I Inmigrazione
01.2022 - Current
English, Spanish and Italian Teacher
Private Client
02.2021 - Current
Teacher's Assistant
Monica Ponciano
09.2019 - Current
Receptionist
Hotel
05.2019 - 04.2020
Babysitter and Teacher
Private
06.2017 - 08.2019
Credit Analyst
Financiera FAMA
03.2015 - 09.2015
Cost Accountant
Camanica Group Pescanova
04.2014 - 02.2015
European Mediator For Interculture And Social
Università Federico II & Sant'Egidio
Italian Language
Sant'Egidio
Bachelor of Science - Business Economics
National Autonomous University of Nicaragua (UNAN)
English Language
Language Center (UNAN-Leon)
High School Diploma -
Tomas Ruiz Romero Institute
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