Massimiliano Di Paolo
Novara
Summary
Data Strategy & AI-Driven Process Leader with a strong track record in transforming complex data into actionable business insights. Specialized in analytics, process optimization, and learning performance, enabling organizations to make smarter, faster, and more impactful decisions. Trusted partner to stakeholders, bridging data, AI and business strategy to drive measurable efficiency and performance outcomes.
Overview
12
12
years of professional experience
Work History
Process Executive - Sr Data Strategy
Docebo
03.2023 - Current
- Serving as a strategic AI and data advisor, applying lean principles to improve operational efficiency and learning outcomes.
- Delivering actionable insights through analytics and dashboards, supporting leadership decision-making.
- Driving LMS product and experience improvements through close collaboration with product, tech, and business teams.
- Translating organizational goals into scalable, data-informed training strategies, ensuring performance KPIs.
- Analyzing data trends to optimize and refine e-learning content delivery, increasing relevance, engagement and adoption across diverse user groups.
- Collaborating closely with stakeholders to identify training needs and delivering tailored solutions, resulting in improved knowledge retention and business impact.
Business Analyst
Docebo
10.2022 - 03.2023
- Analyzed business requirements to identify gaps and recommend solutions for enhanced operational efficiency.
- Collaborated with cross-functional teams to develop and implement data-driven strategies aligning with organizational goals.
- Created detailed documentation of business processes, ensuring clarity and consistency across departments.
- Led workshops to gather stakeholder input, fostering collaboration and driving project alignment with business objectives.
Data Analyst
Amazon
07.2021 - 09.2022
- Development of data scraping processes and data management systems
- Maintenance of data integrity (0% error rate)
- Compiling of data, and generation of reports by means of Power BI and Excel (+VBA)
- Advanced SQL based data analysis and insights
- Charting and graphing of data for reporting purposes
- In depth research of defect trends, making up of weekly reports, detailed findings and advising recommendations for strategic decision making.
- Evaluated project outcomes using robust modelling and KPI frameworks.
- Data mining and problem solving
- Back up for Process Assistant duties
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Researched and resolved issues regarding integrity of data flow into databases.
Learning & Development Trainer Analyst
Amazon
07.2019 - 06.2021
- Learning Curve Analysis aimed to continuous improvement action in terms of process quality and productivity benchmarks
- Weekly Business Review analysis along with quantitative (data collection) and qualitative (investigation on the field) root causes research
- Supervisor for Instructors and Peer Trainers with new hires
- Instructor training delivery, observation and coaching to the EU standard
- Making up of training materials based on deep process analysis
- Ensure EU training materials are kept and delivered against EU standard and provide a positive learning experience
- Daily basis analyses to improve NH learning experience
- Audit results tracking in order to guarantee process flaws individuation and therefore improvement strategy
- Organization (Instructors assignment) and cross training monitoring for Ops in order to support peak skill requirements
- Work with operations on a skill matrix to highlight gaps for critical role training
Human Resources Business Manager
Minors Community "L'Isola che non c'è" · Full-time
04.2014 - 04.2019
- Recruiting, hiring and training of new employees in order to optimize profitability.
- Tracked programme closely to assess effectiveness and make proactive changes to meet changing demands.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Served as liaison between business divisions to facilitate communications.
- Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
- Created succession plans and promotion paths for all staff.
- Devised training programme for new and existing employees.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to complete projects on time.
Education
M.D. - Phylosophy of Physics
Università Degli Studi Di Roma Tre
Rome11.2018
Bachelor Degree in Philosophy - Phylosophy and Theory of Communication processes
Università Degli Studi Di L'Aquila
L'Aquila04.2012
Skills
- AI expert user
- Dashboards creation
- VBA
- SQL
- Power BI
- Python
- Business needs analysis
- Statistic analysis
- Data collection, validation and analysis
- Business analysis
- Data quality assurance processes
- Activity planning
- Classroom management
- Interdisciplinary team collaboration
- Peer support programme
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Hobbies
- Piano, guitar and composition study
- Orchestral music scores analyses
- Songwriting and singing
- Keen on Physics study (in particular: Primitive Ontology theories + General Relativity)
- Table games
- Movie reviews
- Graphic Novels
Timeline
Process Executive - Sr Data Strategy
Docebo
03.2023 - Current
Business Analyst
Docebo
10.2022 - 03.2023
Data Analyst
Amazon
07.2021 - 09.2022
Learning & Development Trainer Analyst
Amazon
07.2019 - 06.2021
Human Resources Business Manager
Minors Community "L'Isola che non c'è" · Full-time
04.2014 - 04.2019
M.D. - Phylosophy of Physics
Università Degli Studi Di Roma Tre
Bachelor Degree in Philosophy - Phylosophy and Theory of Communication processes
Università Degli Studi Di L'Aquila