Hi, I’m
Massimiliano Luca
Ventimiglia
Summary
Proven in enhancing customer satisfaction and streamlining operations, I excelled at Hotel Radisson Blu by mastering basic mixology and demonstrating exceptional multitasking abilities. My proactive approach and adaptability led to significant improvements in service efficiency and team cohesion, leveraging skills in cleanliness maintenance and cafeteria equipment operations to exceed employer expectations. Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way. Enthusiastic Barback proficient in handling food safely, maintaining clean work areas and restocking supplies. Eager to further develop wine, liquor and mixed drinks knowledge. Desiring to bring [Number] years of related experience to a new growth-oriented position.
Overview
24
years of professional experience
Work History
Casino Barriere
Barback
09.2019 - Current
Job overview
- Learned how to make wide variety of mixed drinks.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
Metropole Hotel
Restaurant Waiter
09.2015 - 08.2019
Job overview
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Met with chef to review daily specials and menu changes.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Hotel Radisson Blu
Room Service Waiter
05.2014 - 09.2015
Job overview
- Provided personalized attention to guests'' needs, ensuring their comfort and overall satisfaction.
- Assisted in training new team members on company policies, procedures, and best practices for room service operations.
- Demonstrated adaptability in handling diverse tasks such as preparing trays, setting up tables, and clearing dishes postservice.
- Consistently met or exceeded average ticket time goals by prioritizing tasks efficiently during peak hours.
- Contributed to a positive workplace culture by fostering an environment of teamwork, mutual support, and respect among colleagues.
Lo Sfizio Restaurant
Restaurant Waiter
02.2008 - 01.2014
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Hotel Westminster
Bar Waiter
09.2000 - 01.2008
Job overview
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
Black Truffle
Restaurant Waiter
12.1999 - 07.2000
Job overview
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used cash registers and credit card machines to cash out customers.
Education
School of Hotel ManagementArma Di Taggia, Italy
High School Diploma
06.1998
Skills
- Efficient multitasking
- Cleaning and sanitation
- Cleanliness Maintenance
- Flexible Schedule
- Basic mixology
- Cafeteria equipment operations
Languages
French
Upper intermediate (B2)
Spanish
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Barback
Casino Barriere
09.2019 - Current
Restaurant Waiter
Metropole Hotel
09.2015 - 08.2019
Room Service Waiter
Hotel Radisson Blu
05.2014 - 09.2015
Restaurant Waiter
Lo Sfizio Restaurant
02.2008 - 01.2014
Bar Waiter
Hotel Westminster
09.2000 - 01.2008
Restaurant Waiter
Black Truffle
12.1999 - 07.2000
School of Hotel Management
High School Diploma
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