Massimiliano Tomasi
Levico Terme,TN
Profilo professionale
Experienced retail professional with strong customer service skills, capable of managing store operations independently, handling sales and stock, resolving customer issues, and working effectively in a team. Proactive, professional, and flexible with work shifts.
Panoramica
11
11
years of professional experience
Esperienza lavorativa
Co-Owner
B&Camping Airone
Levico Terme, TN
07.2025 - ad oggi
Family business specializing in Arabian horse breeding.
Sales Assistant / Senior Sales Assistant
Stone Island – Moncler
Verona – Venice, Italy
09.2016 - 06.2024
- Luxury retail assisted sales
- Customer experience management
- Up-selling and cross-selling techniques
- Customer retention and lifetime value development
- Product Specialist
- Stock management and replenishment
- Cash handling and tax-free/invoicing procedures
- Store compliance and operational standards
- Opening of Stone Island Venice store (2018) as Senior Sales Assistant
- Staff training
- Team building and problem solving
- Selected for workshop on new sales guidelines after Moncler acquisition
- Advanced training in luxury assisted sales
- Strong experience in customer care and after-sales management
This role represents the most significant and formative experience of my career, contributing to both my professional and personal growth, strengthening my teamwork abilities and my capacity to manage complex situations in high-end retail environments.
Sales Assistant
SCOUT S.r.l.
Pergine – Trento – Rovereto, Italy
04.2016 - 09.2016
- Goods receiving and returns management
- Warehouse and stock management
- Visual merchandising setup
- Assisted sales
- Customer service
- Cash register management (opening/closing procedures)
Restaurant Staff Member
Stube del Galletto – Fabbrica di Pedavena (M.G.M. Restaurant Srl)
Levico Terme, Italy, TN
12.2015 - 04.2016
- Commis waiter
- Waiter
- Bartender
- Barback
- Operational support in restaurant and bar service
Manager – Family-Owned Agritourism Business
B&Camping Airone
Levico Terme, Italy, TN
06.2013 - 09.2015
Seasonal
- Full operational management of the property
- Check-in / Check-out and booking management
- Administrative registrations
- Guest reception and assistance
- Customer care
- Breakfast preparation and table service
- Room maintenance and housekeeping
- Inventory management and restocking
Istruzione
Languages and foreign cultures
Sophie Scholl Linguistic High School
TrentoCompetenze
Operational autonomy and store management
Customer care and advanced customer loyalty techniques
Experience in handling complaints and improving the customer experience
Skilled in assisted selling, up-selling, and cross-selling
Cash handling, payment processing, and fiscal procedures
Warehouse organization and stock management
Knowledge of invoicing software and operational procedures
Excellent communication skills and a customer-oriented attitude
Teamwork, problem-solving abilities, and flexibility
Professionalism and proactivity
Languages
Inglese
Esperto
Spagnolo
Intermedio
B1
Tedesco
Base
A2
Italiano
Madrelingua
C2
Cronologia
Co-Owner
B&Camping Airone
07.2025 - ad oggi
Sales Assistant / Senior Sales Assistant
Stone Island – Moncler
09.2016 - 06.2024
Sales Assistant
SCOUT S.r.l.
04.2016 - 09.2016
Restaurant Staff Member
Stube del Galletto – Fabbrica di Pedavena (M.G.M. Restaurant Srl)
12.2015 - 04.2016
Manager – Family-Owned Agritourism Business
B&Camping Airone
06.2013 - 09.2015
Languages and foreign cultures
Sophie Scholl Linguistic High School