Massimo Moro
London
Summary
Results-driven hospitality professional with over 10 years' experience in high-end restaurants and international venues. Strong background in team leadership, rota planning, and delivering exceptional guest experiences. Proven ability to manage fast-paced environments, improve service efficiency, and support revenue growth.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
ASSISTANT MANAGER
Rifugio Bocca Navene
Veneto
04.2025 - 10.2026
- Supervised staff and ensured high service standards during peak periods
- Coordinated rota planning and team schedules to optimise staff coverage during peak hours
- Resolved customer service issues effectively, ensuring high levels of satisfaction
- Facilitated daily operations in a busy seasonal hospitality environment, ensuring smooth service delivery
- Ensured compliance with hygiene and safety standards
SHOP ASSISTANT
Kensington Cigar Shop & Lounge
London
09.2018 - 03.2025
- Delivered premium customer service in a luxury retail setting
- Built strong customer relationships and repeat business
- Processed cash and card transactions accurately, ensuring customer satisfaction
- Ensured appealing store presentation and organised stock to enhance customer experience
- Supported store opening and closing tasks to maintain operational efficiency
ASSISTANT RESTAURANT MANAGER
The Ivy Collection
London
09.2017 - 07.2018
- Managed staff rotas, ensuring optimal coverage during peak hours
- Supervised front-of-house operations, enhancing guest experience in high-volume restaurant
- Trained new employees, reinforcing service standards for consistent customer satisfaction
- Coordinated with kitchen team to optimise service flow
- Resolved customer complaints efficiently at the restaurant
RESTAURANT MANAGER
The Playboy Club & Casino
London
03.2011 - 06.2016
- Managed full restaurant operations in a high-end, fast-paced venue
- Led, trained, and developed front-of-house team
- Streamlined service processes to optimise table turnover
- Managed payroll, recruitment, and staff performance
- Managed stock levels to minimise operational waste
- Ensured compliance with all health and safety regulations
- Coordinated private events to elevate guest experience
Education
A-Levels Equivalent - Electrical & Electronic Technician
LPS.LA Antonio Meucci
Cagliari, Italy06-1994
A-Levels Equivalent - Radio Telegraphy On Board
LPS.LA Antonio Meucci
Cagliari, Italy06-1991
CEFR B2 (Upper-Intermediate) - English Course
Westminster Kingsway College
London, England03-2002
Skills
- Restaurant Operations
- Health & Safety Compliance
- Labour cost control
- Payroll Management
- Stock Control & Waste Reduction
- Cash handling
- Event Coordination
- Management
- Team leadership
- Customer complaint handling
Languages
Italian
English
International Experience
- Bar Supervisor, Hilton Nordica, Reykjavik ( Iceland ) 2016 - 2017
- Assistant Manager, Amici Restaurant, Sydney ( Australia ) 2010
- Head Waiter, La Bisboccia, Tokyo ( Japan ) 2004 - 2006
Certification
- HACCP
Timeline
ASSISTANT MANAGER
Rifugio Bocca Navene
04.2025 - 10.2026
SHOP ASSISTANT
Kensington Cigar Shop & Lounge
09.2018 - 03.2025
ASSISTANT RESTAURANT MANAGER
The Ivy Collection
09.2017 - 07.2018
RESTAURANT MANAGER
The Playboy Club & Casino
03.2011 - 06.2016
A-Levels Equivalent - Electrical & Electronic Technician
LPS.LA Antonio Meucci
A-Levels Equivalent - Radio Telegraphy On Board
LPS.LA Antonio Meucci
CEFR B2 (Upper-Intermediate) - English Course
Westminster Kingsway College