Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Massimo Yuki Maria Picasso

Massimo Yuki Maria Picasso

Milan,MI

Summary

Results-driven Sales Consultant accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style.

Overview

8
8
years of professional experience

Work History

Insurance Sales Consultant

Lokky Srl
02.2023 - Current
  • Improved customer retention rates through prompt communication, proactive problem-solving, and genuine relationship-building efforts.
  • Followed up promptly with interested clients to close sales.
  • Developed comprehensive marketing plans to promote insurance products to potential clients.
  • Developed strong referral networks within the local community, resulting in increased business opportunities.
  • Created customized reports detailing policy features, premium pricing, and coverage comparisons for prospective clients.
  • Identified and solicited sales prospects in agency databases.
  • Educated prospective customers about the benefits of various insurance types during face-to-face consultations or phone conversations for informed decision-making processes.
  • Calculated premiums and established payment methods for sales.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Generated quotes and proposals for clients to match individual needs.
  • Increased cross-selling opportunities by identifying gaps in clients'' existing coverage and offering comprehensive solutions to meet their insurance needs.
  • Resolved problems, improved operations and provided exceptional service.
  • Supported existing customers with timely renewals, policy adjustments, and claims assistance, ensuring long-term relationships.
  • Increased new business sales by actively prospecting for potential clients and utilizing effective marketing strategies.

Junior Sales Manager - Team Finance & Insurance

AutoHero
04.2022 - 12.2022
  • Participated in weekly sales meetings to discuss performance metrics, share best practices, and strategize new approaches for lead generation.
  • Maintained account information accuracy by communicating frequently with salesmen and account executives.
  • Increased sales leads by proactively contacting prospective clients and providing product information.
  • Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
  • Monitored industry news and trends to stay up-to-date on competitive landscape.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Used CRM software to maintain detailed contact logs and account records.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
  • Negotiated contracts and terms of sale with potential customers.

Junior Sales Manager - Team Sales

AutoHero
01.2021 - 03.2022
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Managed friendly and professional customer interactions.
  • Utilized data and analytics to identify target markets and understand customer needs.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers.
  • Monitored industry news and trends to stay up-to-date on competitive landscape.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.

Insurance Sales Consultant

Generali
12.2018 - 12.2020
  • Improved customer retention rates through prompt communication, proactive problem-solving, and genuine relationship-building efforts.
  • Followed up promptly with interested clients to close sales.
  • Developed comprehensive marketing plans to promote insurance products to potential clients.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Developed strong referral networks within the local community, resulting in increased business opportunities.
  • Created customized reports detailing policy features, premium pricing, and coverage comparisons for prospective clients.
  • Identified and solicited sales prospects in agency databases.
  • Educated prospective customers about the benefits of various insurance types during face-to-face consultations or phone conversations for informed decision-making processes.
  • Calculated premiums and established payment methods for sales.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Enhanced team performance through regular collaboration, sharing best practices, and providing constructive feedback to colleagues.
  • Supported existing customers with timely renewals, policy adjustments, and claims assistance, ensuring long-term relationships.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Developed lasting relationships with clients by delivering excellent customer service and consistently following up throughout the policy lifecycle.
  • Educated clients on insurance policies and procedures.
  • Conducted thorough risk assessments for clients to ensure appropriate coverage solutions were recommended and implemented.
  • Negotiated contracts and terms of sale with potential customers.
  • Generated quotes and proposals for clients to match individual needs.
  • Analyzed customer needs to provide customized insurance solutions.
  • Monitored customer feedback and identified areas of improvement.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.

HR Intern

Accenture
01.2018 - 07.2018
  • Updated and maintained employee records to respond quickly to requests for information.
  • Created and updated tracking spreadsheets using MS Excel.
  • Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
  • Answered phone and performed clerical duties to assist human resources department.
  • Collaborated with managers to identify and address employee relations issues.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.

Event Staff Member

Osservatori Digital Innovation
11.2015 - 11.2017
  • Anticipated potential problems before they arose, proactively addressing them to minimize disruptions in event proceedings.
  • Supported catering staff in providing quality food service for guests during events, maintaining cleanliness and organization.
  • Supervised lobbies and restrooms for cleanliness and safety standards.
  • Greeted guests and welcomed patrons in support of company service policy.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Managed registration desk, ensuring accurate tracking of attendees for efficient data management.
  • Directed guests to correct seating areas, providing seamless movie-going experience.

Education

Diploma in Administration Finance & Marketing

IIS G. Giorgi
Milan, Italy

Diploma in Japanese Language And Literature

Japanese School of Milan
Milan, Italy

Skills

  • CRM Software
  • OneDrive for Business
  • Microsoft Teams
  • Problem-Solving
  • Multitasking
  • Calm Under Pressure
  • Organizational Skills
  • Google Drive
  • Microsoft Office

Languages

Italian
Bilingual or Proficient (C2)
Japanese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Intermediate (B1)

Timeline

Insurance Sales Consultant

Lokky Srl
02.2023 - Current

Junior Sales Manager - Team Finance & Insurance

AutoHero
04.2022 - 12.2022

Junior Sales Manager - Team Sales

AutoHero
01.2021 - 03.2022

Insurance Sales Consultant

Generali
12.2018 - 12.2020

HR Intern

Accenture
01.2018 - 07.2018

Event Staff Member

Osservatori Digital Innovation
11.2015 - 11.2017

Diploma in Administration Finance & Marketing

IIS G. Giorgi

Diploma in Japanese Language And Literature

Japanese School of Milan

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Massimo Yuki Maria Picasso