Mathan Kanagasingam
PALERMO
Summary
Dynamic professional with a proven track record in enhancing workflow capabilities and customer satisfaction at Service Manager. Skilled in troubleshooting hardware/software malfunctions and adept at supply management. Demonstrated empathy and professionalism in customer interactions, significantly improving service delivery. Expertise in POS System Operation and maintaining confidentiality, showcasing a balance of technical and interpersonal skills.
Overview
20
20
years of professional experience
Work History
Pharmacy Assistant
Delivery and Store Keeper
10.2013 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Computer Technician
Service Manager
04.2004 - 07.2008
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
Advance Leval Business Studies - Accounts Commerce Economy
St Patrick,s College
Jaffna Srilanka 08.2001
Skills
- Stocking shelves
- Answering customer questions
- Product restocking
- Supply Restocking
- POS System Operation
- Medication labels
- Supply Management
Languages
English t
Intermediate (B1)
Tamil
Advanced (C1)
Italian
Upper intermediate (B2)
Sinhala
Beginner (A1)
Timeline
Pharmacy Assistant
Delivery and Store Keeper
10.2013 - Current
Computer Technician
Service Manager
04.2004 - 07.2008
Advance Leval Business Studies - Accounts Commerce Economy
St Patrick,s College