Mathilda Fiorani
Castelfiorentino,FIRENZE
Profilo professionale
As a Linguistic Mediation graduate specializing in Tourism and Business, I am eager to launch my professional career within a dynamic organization where I can apply my academic background and language expertise. I am a highly motivated and responsible professional, dedicated to contributing to team success and organizational goals. I possess a proactive work ethic and am committed to handling diverse tasks with efficiency, precision, and a strong drive for continuous professional growth.
Panoramica
9
9
years of professional experience
1
1
Certification
Esperienza lavorativa
Cultural Center Assistant
Cambio Centro Culturale
Castelfiorentino, Firenze
2024.06 - ad oggi
- Attentive management of visitor reception processes, including tours, services, and gallery activities.
- Supervision and delivery of themed guided tours, including in foreign languages, for general visitors and educational school groups.
- Independent and efficient organization and execution of the assigned workload.
- Collaborative support and teamwork in managing shared tasks and responsibilities.
- Proficient use of point-of-sale (POS) systems and management software.
- Validation of admission tickets, memberships, and special vouchers.
- Visitor welcoming and assistance, providing clear and accurate information regarding available services.
- Processing of payments via cash, credit cards, or digital payment methods.
- Monitoring and management of visitor flows (entry and exit).
- Ticketing operations, including sales and printing via specialized management software.
- Management of cash desk opening and closing procedures, including daily reconciliations.
- Monitoring of public areas to ensure compliance with safety and security regulations.
- Designated Mentor/Tutor for the reception and vocational training of high school students (PCTO programs).
Bartender
Casablanca
Montaione, Firenze
2023.05 - 2023.09
- Clearing, cleaning, and sanitizing tables to ensure a high standard of hygiene.
- Restocking and cleaning the bar area, including dining room organization after closing.
- Customer care and professional management of feedback or complaints.
- Menu presentation and accurate taking of table orders.
- Table service delivered with speed, courtesy, and precision.
Fine Dining Server
Osteria Casa Chianti
Fiano, Firenze
2022.10 - 2023.04
- Maintaining a polished, clean, and professional appearance at all times.
- Sanitizing tables and managing turnover by replacing place settings.
- Serving courses with speed, precision, and courtesy, ensuring an orderly dining experience.
- Presenting daily specials, menu options, and available dietary alternatives to guests.
- Formal and informal "mise en place", setting up tables according to the specific occasion or service style.
- Escorting guests to their tables according to the seating plan.
- Providing multilingual customer service to international guests.
Sales Promoter
promomedia
Firenze, Firenze
2018.05 - 2022.04
- Persuading customers through clear and detailed presentation of information.
- Engaging users and effectively promoting relevant products and services.
- Tailoring the customer approach based on individual characteristics and needs.
- Distributing promotional materials, engaging passers-by, and stimulating interest.
- Managing the stand and welcoming users by sharing useful, complete, and accurate information.
- Handling and overcoming customer objections to ensure a successful sales process.
- Welcoming customers with a positive and friendly attitude, leveraging strong listening and persuasion skills.
- Converting leads and successfully closing sales.
- Promoting assigned products and services with expertise.
- Identifying the best sales techniques according to the target audience.
- Drafting sales reports based on demonstrations and generated leads.
Volunteer Activity Leader
onlus
Petrazzi, Firenze
2014.07 - 2017.07
- Anticipating potential problems and demonstrating a proactive attitude in developing effective solutions.
- Collaborating with staff members to implement initiatives and programs.
- Supervising user safety during all scheduled activities.
- Designing and presenting projects, workshops, and creative activities.
- Carefully following instructions and feedback provided during the execution of requested tasks.
- Mediating between different needs emerging within the workplace.
- Flexibility regarding working hours and locations based on organizational needs.
- Organizing and managing the workload in an independent and efficient manner.
- Employing an analytical and methodical approach to assigned duties.
- Providing coverage for other areas during peak periods or staff absences.
- Engaging younger guests in activities designed to stimulate their creativity and interest.
- Assisting in the conception and planning of entertainment and recreational activities.
- Providing assistance and support in activities for children and adults with special needs.
Istruzione
Bachelor's Degree - Linguistic Mediation within the Tourism and Corporate sectors.
University for Foreigners of Siena
Siena2025-07
High School Diploma - Languages
High School Diploma
Empoli2018-06
Competenze
- Sales-oriented mindset
- Fundamentals of marketing
- Results-oriented approach
- Stress management
- Strong communication and interpersonal skills
- Problem solving
- Punctuality and reliability
- Outgoing and friendly personality
- Availability for shift work
Lingue
Inglese
Esperto
C2
Coreano
Base
A2
Spagnolo
Intermedio
B1
Tedesco
Base
A2
Certificazioni
DELE Linguistic Certification: Level B2
Cronologia
Cultural Center Assistant
Cambio Centro Culturale
2024.06 - ad oggi
Bartender
Casablanca
2023.05 - 2023.09
Fine Dining Server
Osteria Casa Chianti
2022.10 - 2023.04
Sales Promoter
promomedia
2018.05 - 2022.04
Volunteer Activity Leader
onlus
2014.07 - 2017.07
Bachelor's Degree - Linguistic Mediation within the Tourism and Corporate sectors.
University for Foreigners of Siena
High School Diploma - Languages
High School Diploma