Summary
Overview
Work History
Education
Skills
Timeline
Generic
Matilda Benedek

Matilda Benedek

Sfantu Gheorghe

Summary

Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

11
11
years of professional experience

Work History

Project Manager

Enetix Software LTD
02.2023 - Current
  • Remote activity
  • 3 implementation projects brought to live in last 8 month
  • Piro Fusion Software implementation
  • Agile project management methodology
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Project Manager & Process Manager

Dunapack Rambox Prodimpex SRL/ Prinzhorn Group
02.2019 - Current
  • ERP implementation
  • SAP implementation
  • Agile project management
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • continuous process improvements
  • offer expertise upon business processes for the plants among Prinzhorn group
  • team-lead for a team of 25 members in software implementation and business improvements
  • project manager for Greenfield project in Bucharest/ Romania
  • manage more projects simultaneously
  • coordinate project teams in new ERP implementation projects
  • responsible for integration between ERP and SAP/ Financial system

Customer Service Representative

Dunapack Rambox Prodimpex SRL/ Prinzhorn Group
05.2013 - 02.2019
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Course Certificate -

Lean Management/ Lean Methodology
Prinzhorn Group Wien/ Austria
2023

Course Certificate -

Waterfall Vs. Agile Project Management
Prinzhorn Group Wien/ Austria
2023

Course Certificate -

Agile Scrum Training/ Agile Project Methodology
Prinzhorn Group Wien/ Austria
2021

International Expert Certificate - Process Management

LSSIAP Business Process Management
Enviso Bucharest/ Romania
2020

Course Certificate -

Project Management I & II
Thebia Wien/ Austria
2020

Course Certificate - Agile Methodology

Agile Basics - Consecutive Training
Prinzhorn Group Wien/ Austria
2020

Course Certificate - Organizational Leadership

Conflict Management Training
Prinzhorn Group Wien/ Austria
2020

International Certification -

Business English Training
Chamber Of Commerce Sfantu Gheorghe/ Romania
2008

Bachelor of Science -

Bachelor of Science/ Sociology
Babes Bolyai University Cluj Napoca/ Romania
2004

Skills

  • Project planning, tracking, work flow planning, resource allocation, project scope, cost control
  • Data Analysis, document management
  • Risk Management
  • Agile Methodology
  • Stakeholder Communications
  • Functional & Business Requirements
  • Cross-Functional Collaboration
  • Staff management, communication
  • Business process re-engineering
  • Advanced problem solving
  • Team Leadership, collaboration

Timeline

Project Manager

Enetix Software LTD
02.2023 - Current

Project Manager & Process Manager

Dunapack Rambox Prodimpex SRL/ Prinzhorn Group
02.2019 - Current

Customer Service Representative

Dunapack Rambox Prodimpex SRL/ Prinzhorn Group
05.2013 - 02.2019

Course Certificate -

Lean Management/ Lean Methodology

Course Certificate -

Waterfall Vs. Agile Project Management

Course Certificate -

Agile Scrum Training/ Agile Project Methodology

International Expert Certificate - Process Management

LSSIAP Business Process Management

Course Certificate -

Project Management I & II

Course Certificate - Agile Methodology

Agile Basics - Consecutive Training

Course Certificate - Organizational Leadership

Conflict Management Training

International Certification -

Business English Training

Bachelor of Science -

Bachelor of Science/ Sociology

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Matilda Benedek