Matilde Fineschi

Managed event logistic and operations, planning and implementation between suppliers and fitters, coordinated schedules timelines for events. Build strong interpersonal and positive relationship with clients through site inspections, meetings and calls. Daily assistance and collaboration with the Duty Manager for annual budget analysis. Accounting control with final invoicing and verification of payment deadlines.

Directed telephone calls to appropriate parties. Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers. Provided exceptional customer service, fostering positive relationships with new and existing clients.

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Answered incoming phone calls and developed friendly rapport with callers. Managed online booking inquiries and assisted guests and travel partners.

Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Responsible for professionally greeting guests in and out of the hotel in a courteous and efficient manner and assisted guests in all their needed. As Guest Service Representative, I assisted each guests in all their needs and knowledgeably sell the hotel’s services and amenities.

Coordinated guest reservations and provided concierge assistance by maintaining effective communication with all departments to ensure efficient guest-focused service. Welcomed guests in a professional manner while maintaining friendly and helpful demeanor at all times. Ensured high-level accuracy and transparency in generating bills and collecting payments following all cash / check / credit card procedures in an efficient manner.

Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively. Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.

Demonstrating attention to detail and commitment to quality presentation.