Matilde Nardi
Milan
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Norah Was Drunk
10.2023 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
Chef De Rang and Bartender
Il Cardellino
05.2023 - 09.2023
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Trained new employees on proper serving techniques and restaurant procedures, fostering a cohesive team atmosphere.
Chef De Rang
Piccolo Hotel Bistrot
10.2019 - 04.2023
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
- Implemented inventory control measures, reducing food waste and minimizing operational costs.
- Trained new employees on proper serving techniques and restaurant procedures, fostering a cohesive team atmosphere.
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Education
Linguistic High School - Languages
Liceo Linguistico Enrico Fermi
Cecina,Li06.2022
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Team player attitude
- Patience and Tolerance
- Customer service expertise
- Organizational ability
- Hospitality and Guest Service
- Drink Preparation
- Mixology Techniques
- Engaging personality
Certification
Aibes junior bartender certification
Languages
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
German
Elementary (A2)
Timeline
Bartender
Norah Was Drunk
10.2023 - Current
Chef De Rang and Bartender
Il Cardellino
05.2023 - 09.2023
Chef De Rang
Piccolo Hotel Bistrot
10.2019 - 04.2023
Linguistic High School - Languages
Liceo Linguistico Enrico Fermi