Matteo Amadei
Dubai
Profilo professionale
Highly accomplished Restaurant Manager with a proven track record in luxury hospitality and fine dining. Passionate about delivering world-class guest experiences while driving operational excellence, revenue growth, and team performance. Experienced in leading multicultural teams, optimizing service standards, controlling costs, and developing high-performing staff in fast-paced, high-end environments. Recognized for strong leadership, strategic thinking, and an unwavering commitment to exceeding guest expectations. Seeking to contribute my expertise to a prestigious international hospitality brand where exceptional service, innovation, and excellence are at the core of the guest experience.
Panoramica
1
1
Certification
7
7
years of professional experience
Esperienza lavorativa
Restaurant Manager
Regia Corte
Matera , Matera
2026.05 - ad oggi
- Oversee all daily restaurant operations, ensuring exceptional service standards and operational excellence.
- Lead, motivate, and manage front-of-house staff, including recruitment, onboarding, training, scheduling, and performance evaluations.
- Monitor and control operational budgets, including food cost, beverage cost, labor cost, and overall profitability.
- Analyze sales performance and key business metrics (KPIs) to identify growth opportunities and improve financial results.
- Ensure an outstanding guest experience by maintaining the highest levels of hospitality and promptly resolving guest concerns.
- Coordinate with the Executive Chef to develop seasonal menus, beverage programs, and promotional initiatives.
- Manage reservations, private dining events, weddings, and special occasions while ensuring seamless service execution.
- Maintain inventory levels, oversee purchasing activities, and build strong relationships with suppliers.
- Ensure full compliance with HACCP regulations, health and safety standards, and company operating procedures.
- Prepare operational and financial reports for senior management, including sales analysis and performance reviews.
- Develop and implement Standard Operating Procedures (SOPs) to improve service quality, efficiency, and consistency.
- Optimize staffing levels and workforce planning to maximize productivity while maintaining service excellence.
- Foster a positive team culture through leadership, coaching, and continuous staff development.
- Collaborate with marketing and sales teams to increase restaurant visibility, revenue, and customer loyalty.
- Build and maintain strong relationships with VIP guests, corporate clients, and strategic partners.
Assistant Restaurant Manager
Totò Restaurant
Dubai
2024.08 - 2026.05
- Supervised daily operations for a high-volume restaurant and ensure a smooth flow.
- Improved customer satisfaction scores by 30% by training staff on improved service techniques and resolving complaints efficiently.
- Initially was hired as Supervisor, promoted to Assistant Restaurant Manager after demonstrating exceptional service, leadership, and ability to take on additional responsibilities.
- Resolved customer complaints to maintain satisfaction.
- Controlled operational costs to meet budgetary goals.
- Handled guest feedback with prompt resolution, increasing repeat patronage and elevating overall dining experience consistency.
- Coordinated training sessions for new hires, enhancing team skill levels and improving service consistency during high-volume periods.
- Led coordination of front-of-house and kitchen teams during service shifts, ensuring seamless communication and elevating overall guest dining efficiency.
Supervisor, Jara by Martin Berasategui
Dorchester Collection
Dubai
2023.12 - 2024.08
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Supervise and coordinate dining room activities for a seamless service experience.
- Participated in ongoing training to enhance own job skills and knowledge.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
Assistant Restaurant Manager - Sommelier
Casa Azzoguidi
Bologna
2022.07 - 2023.12
- Created an atmosphere where guests felt welcomed by providing friendly service that exceeded expectations.
- Scheduled and coordinated staff assignments to maximize productivity.
- Monitored guest satisfaction through direct interaction with customers during their dining experience.
- Coached staff on proper etiquette when interacting with guests in order to provide exceptional hospitality experiences.
- Provided customers with excellent service and resolved customer complaints.
- Developed staff wine education sessions that enhanced team confidence, resulting in improved guest engagement and increased wine pairing accuracy.
- Assisted in managing daily floor operations and staff coordination, improving service flow and boosting overall guest satisfaction during peak hours.
- Advised guests on wine selections tailored to menu pairings, enhancing the overall dining experience and increasing beverage sales.
Floor Manager
Drogheria della Rosa
Bologna
2019.06 - 2022.06
- Initially was hired as Chef de rang, promoted to Floor Manager.
- Greeted customers in a friendly and professional manner.
- Managed work schedule for 6 employees.
- Managed wine inventory.
- Performed periodic inventory checks of supplies needed for the restaurant's operation.
- Monitored guest feedback surveys to identify areas of improvement in the restaurant's services.
- Demonstrated ability to effectively manage a high-volume restaurant, ensuring customer satisfaction and efficient service.
- Implemented strategies for improving overall customer service quality through training sessions for employees.
- Coordinated daily staff assignments to optimize floor coverage and responsiveness, resulting in smoother operations.
Istruzione
Hospitality - Hospitality
Istituto Alberghiero Orio Vergani
Ferrara06.2019
SOMMELIER - SOMMELLIER
AIS BOLOGNA
BOLOGNA05.2021
Competenze
- Restaurant Operations
- Fine Dining
- Leadership
- Team Management
- Guest Experience
- Customer Service Excellence
- Staff Training & Development
- Cost Control
- Budget Management
- Revenue Growth
- Inventory Management
- Event Management
- Wine Knowledge
- Food & Beverage Management
- Quality Assurance
- Problem Solving
- Communication Skills
- Time Management
- Attention to Detail
- Results-Oriented
Certificazioni
- Sommelier, AIS Emilia - Italy
- May 2021 – Mar 2022
Lingue
Italiano
Madrelingua
C2
Inglese
Esperto
C2
Spagnolo
Intermedio avanzato
B2
Cronologia
Restaurant Manager
Regia Corte
2026.05 - ad oggi
Assistant Restaurant Manager
Totò Restaurant
2024.08 - 2026.05
Supervisor, Jara by Martin Berasategui
Dorchester Collection
2023.12 - 2024.08
Assistant Restaurant Manager - Sommelier
Casa Azzoguidi
2022.07 - 2023.12
Floor Manager
Drogheria della Rosa
2019.06 - 2022.06
Hospitality - Hospitality
Istituto Alberghiero Orio Vergani
SOMMELIER - SOMMELLIER
AIS BOLOGNA