Matteo Crisma
TRIESTE
Summary
Reliable professional with excellent communication and organizational skills. Experienced in using the Microsoft Office suite, goal-oriented, and able to manage priorities with flexibility. Proactive and collaborative, contributing to the success of the team.
Overview
3
3
years of professional experience
Work History
Vehicle Rental Agent
Locauto srl
08.2025 - 10.2025
- Handling phone calls and sorting incoming and outgoing emails
- Welcoming customers and registering them on the company portal
- Providing personalized support in choosing the most suitable vehicle for the customer
- Explaining the rented vehicle (fuel, mileage, and any existing damage)
- Explaining and signing the rental contract
- Cleaning and performing minor maintenance on the vehicles
Receptionist
Hotel Cristallo
04.2025 - 08.2025
- Handling phone calls and sorting incoming and outgoing emails
- Welcoming guests and maintaining the hotel’s image
- Registering guests in the management system
- General administrative support (filing documents and managing the cash desk)
Restaurant Waiter
Hotel Cristallo
04.2024 - 10.2024
- Setting up the dining area
- Welcoming guests and showing them to their table
- Serving drinks and meals
- Partial resetting of the table during service
- Final cleaning
- Buffet supervisor
Booking Agent
Private Sector
09.2022 - 03.2023
- Handling phone calls and sorting incoming and outgoing messages and emails
- Managing and preparing the weekly apartment schedule
- Coordinating with the cleaning team for apartment preparation
- Welcoming guests to the apartment and handing over the keys
Front/Back Office Agent
Agenzia Happy Holidays
07.2022 - 08.2022
- Handling phone calls and sorting incoming and outgoing emails
- Managing and preparing the weekly apartment schedule
- Coordinating with the cleaning team for apartment preparation
- Coordinating with the maintenance team for repairs
- Welcoming guests and registering them in the management system
- General administrative support (filing documents and managing the cash desk)
Bartender
Ristorante "Dai Angioi"
07.2022 - 08.2022
- Welcoming customers at the counter
- Preparing and serving coffee, simple and complex drinks
- Restocking the bar counter
- Managing inventory and placing orders for goods
Education
Tourism Technical Expert - Tourism
I.T.I. S. LEONARDO DA VINCI TRIESTE
Trieste07-2023
Skills
- Communication skills
- Organizational skills
- Team spirit
- Goal orientation
- Priority management skills
- Change management skills
- Good computer skills and proficiency in Microsoft Office
- Proactivity
- Organizational and managerial competencies
- Teamwork attitude
- Flexible working hours
- Reliability
Lingue
Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Spanish
Upper intermediate (B2)
French
Elementary (A2)
Portuguese
Beginner (A1)
Timeline
Vehicle Rental Agent
Locauto srl
08.2025 - 10.2025
Receptionist
Hotel Cristallo
04.2025 - 08.2025
Restaurant Waiter
Hotel Cristallo
04.2024 - 10.2024
Booking Agent
Private Sector
09.2022 - 03.2023
Front/Back Office Agent
Agenzia Happy Holidays
07.2022 - 08.2022
Bartender
Ristorante "Dai Angioi"
07.2022 - 08.2022
Tourism Technical Expert - Tourism
I.T.I. S. LEONARDO DA VINCI TRIESTE
Further Information
- Category B driving license
Personal Information
Authorization for the processing of personal data
I authorize the processing of the personal data contained in my CV pursuant to Article 13 of Legislative Decree 196/2003 and Article 13 of EU Regulation 2016/679 regarding the protection of individuals with regard to the processing of personal data.