Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matteo Floris

Montesilvano,PE

Summary

Proven track record in enhancing customer satisfaction and safety, demonstrated during my tenure at Ryanair. Skilled in emergency procedures and public speaking, I excel in creating positive experiences through cultural sensitivity and initiative-taking. Successfully managed and entertained large groups, significantly improving guest relations and service quality.

Overview

5
5
years of professional experience

Work History

Cabin Crew Member

Ryanair
02.2024 - Current

Canoe Tour Guide

Canoa Sul Tirino
05.2023 - 10.2023
  • Guided groups of up 100 people in canoa
  • Built personal relationships with guests to promote positive experiences.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.

Canoe Tour Guide

Majellando
05.2021 - 11.2021
  • Guided groups of up to 100 people on scheduled tours, in canoa
  • Built personal relationships with guests to promote positive experiences.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.

Waiter and Bartender

Ristorante Pizzeria Luca
12.2019 - 08.2020
  • Managed customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Tourist Entertainer

Life Tourism & Consulting
07.2019 - 09.2019
  • Danced, sang and conducted games and musical encouraging guest participation through playful antics and engagement.

Education

High School Diploma -

Liceo Scientifico E.Fermi
Sulmona (AQ) Italy
07.2017

Skills

  • Customer Assistance
  • Reliability and punctuality
  • Equipment monitoring
  • Cultural Sensitivity
  • Initiative-taking
  • Safety awareness
  • Complaint Handling
  • Food and Beverage Service
  • Emergency Procedures
  • Security measures
  • Grooming and Personal Hygiene
  • Emergency Situations Management
  • First Aid
  • Public Speaking

Languages

English
Advanced (C1)
Italian
Bilingual or Proficient (C2)

Timeline

Cabin Crew Member

Ryanair
02.2024 - Current

Canoe Tour Guide

Canoa Sul Tirino
05.2023 - 10.2023

Canoe Tour Guide

Majellando
05.2021 - 11.2021

Waiter and Bartender

Ristorante Pizzeria Luca
12.2019 - 08.2020

Tourist Entertainer

Life Tourism & Consulting
07.2019 - 09.2019

High School Diploma -

Liceo Scientifico E.Fermi

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Matteo Floris