Matteo Giangiacomo
Tollo
Summary
Highly motivated waiter with years of experience in serving customers of various types. Warm and friendly in welcoming, serving and fulfilling customer demands. Swift and able to take care of multiple tasks when the need arises to serve several people at the same time.
Overview
4
4
years of professional experience
Work History
Head Waiter
Sale E Carbone
2023.01 - 2024.03
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Waiter
Trabocco San Giacomo
2021.05 - 2021.09
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Restaurant Assistant
Internship At Residence Ripamonti
2021.03 - 2021.04
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Increased sales by regularly promoting specials and upselling menu items to guests.
- Ensured smooth restaurant functions with effective team communication and coordination among staff members.
Bartender Assistant
Villa Dei Tigli
2020.03 - 2020.12
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
Restaurant Head Waiter
Green Dragon
2019.10 - 2020.09
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Dining Room And Catering
Alberghiero De Cecco
Pescara 09.2019
Skills
Team working skills
Strong interpersonal skills
Attention to detail
Customer management skills
Efficiency
Organizational and planning skills
Languages
Italiano
Native Speaker
Inglese
Elementary (A2)
Spagnolo
Beginner (A1)
Timeline
Head Waiter
Sale E Carbone
2023.01 - 2024.03
Waiter
Trabocco San Giacomo
2021.05 - 2021.09
Restaurant Assistant
Internship At Residence Ripamonti
2021.03 - 2021.04
Bartender Assistant
Villa Dei Tigli
2020.03 - 2020.12
Restaurant Head Waiter
Green Dragon
2019.10 - 2020.09
Dining Room And Catering
Alberghiero De Cecco