Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matteo Giovannini

Summary

As you may see on my CV, accepting challenges in the foundation of my life experiences and something I do with confidence. I've taken ambitious challenges on significant projects abroad in multinational construction companies. I have comprehensive expertise and experience in the field of guest service management specifically in the Hotel business, since I run a 3* Hotel in Pula, Croatia. I started the business 6 years ago, with excellent financial results and great customers feedbacks.

Overview

9
9
years of professional experience

Work History

Guest Service Agent

Discovery Parks
05.2023 - 10.2023
  • Collected room deposits, fees, and payments.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.

Hotel Manager

B&B L.D.
07.2016 - 11.2022
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Increased customer service ratings through personable service.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

Assistant Site Manger

Cimolai Chile s.p.a.
03.2021 - 06.2021
  • Created weekly and monthly reports and presentations for management team.
  • Assumed responsibility for personnel deployed to work site.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Coordinated site investigations, documented issues, and escalated to executive teams.

Project Manager Assistant

Maeg s.p.a.
10.2019 - 03.2020
  • Project Assistant, Safety Dept, Translating Office, Purchasing Office
  • Developed and maintained project documentation for reliable records.
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.

Assistant Site Manager

Maeg S.p.a.
10.2017 - 12.2017
  • Managed site development with assistance from civil engineers and complied with city and county ordinances.
  • Oversaw all daily office operations and equipment maintenance.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Created weekly and monthly reports and presentations for management team.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Mailman

Poste Italiane
07.2014 - 10.2014
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.

Education

Bachelor of Science - International Economics

University of Trieste
Trieste, Italy
10.2016

Erasmus+ - International Economics

Universidad De Las Palmas De Gran Canaria
Las Palmas de Gran Canaria, Spain
06.2016

High School Diploma -

Liceo Scientifico M. Flaminio
Vittorio Veneto, Italy
06.2012

Skills

  • Strong Communication Skills
  • Guest Relations
  • Cash Management
  • Administrative Skills
  • Proficient in Newbook
  • Proficient in RoomRacoon

Languages

Italian
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Croatian
Full Professional
Portuguese
Full Professional

Timeline

Guest Service Agent

Discovery Parks
05.2023 - 10.2023

Assistant Site Manger

Cimolai Chile s.p.a.
03.2021 - 06.2021

Project Manager Assistant

Maeg s.p.a.
10.2019 - 03.2020

Assistant Site Manager

Maeg S.p.a.
10.2017 - 12.2017

Hotel Manager

B&B L.D.
07.2016 - 11.2022

Mailman

Poste Italiane
07.2014 - 10.2014

Bachelor of Science - International Economics

University of Trieste

Erasmus+ - International Economics

Universidad De Las Palmas De Gran Canaria

High School Diploma -

Liceo Scientifico M. Flaminio

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Matteo Giovannini