Matteo Giovannini

Hotel manager of:

- Holborn at Central: 4**** Hotel and apartments in Townsville. 40 units.

- Kensington at Central: 4**** Hotel and apartments in Townsville. 35 units.

• Directed staff schedules and rosters, optimising workforce efficiency. Recruited high-performing hospitality staff, onboarding with appropriate training..
• Coached front of house teams in delivering smooth, professional reception services.
• Inspected facility to identify and promptly address maintenance needs. Directed maintenance staff to keep facility and grounds at optimum standards.
• Managed customer service interactions, addressing concerns and preserving positive experiences.

Resort of 46 Villas

• Assisted guests with check-ins, account inquiries and any additional services needed. Maintained consistent positive customer feedback. Collected room deposits, fees, and payments.
• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism. Resolved guest complaints and discrepancies in prompt and courteous manner.

Kings Canyon Resort

• Collected room deposits, fees, and payments. Assisted guests with check-ins, account inquiries and any additional services needed. Maintained consistent positive customer feedback.
• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism. Resolved guest complaints and discrepancies in prompt and courteous manner.
• Collaborated with maintenance and housekeeping departments to facilitate smooth hotel operations.

3*** Hotel, 17 units, 55 guests capacity

• Started and developed the Business, achieving both extraordinary financial results and exeptional custumers feedback.
• Developed and implemented strategies to optimize operational efficiency and maximize profits. Increased customer service ratings through personable service.
• Hired and trained new employees, demonstrating best methods for serving clients and guests. Monitored and evaluated performance of personnel to confirm compliance with standards.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

ELT, Extremely Large Telescope, ESO. The largest telescope of the world.

• Official Translator in clients, suppliers and contractors related meetings.
• Created weekly and monthly reports and presentations for management team. Coordinated site investigations, documented issues, and escalated to executive teams.
• Managed site development with assistance from civil engineers and complied with city and county ordinances.

Unipol Tower, UnipolSai

• Developed and maintained project documentation for reliable records.
• Generated weekly and monthly status reports for helpful progress tracking.
• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.

Place Vendome Mall. The largest shopping centre of the world.

• Official Translator in clients, suppliers and contractors related meetings.
• Coordinated site investigations, documented issues, and escalated to executive teams. Oversaw all daily office operations and equipment maintenance.
• Created weekly and monthly reports and presentations for management team.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Directly interacted with customers to deliver mail, packages, and ordered goods.