Matteo Herz
Sydney,NSW
Summary
Adept at enhancing guest satisfaction and streamlining operations, I leveraged my customer service and team coordination skills at Carpe Diem to resolve complaints and supervise staff effectively. My experience includes boosting repeat business through attentive service and precise cash handling, underscoring my commitment to hospitality excellence and operational efficiency. Over six years of hospitality experience, good knowledge of hospitality and customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Carpe Diem
04.2023 - 09.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Section Waiter
C Restaurant in the Sky
10.2022 - 01.2023
- Maintained a clean and organized dining area for guests'' comfort and enjoyment.
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
Section Waiter
Salt House
05.2022 - 09.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Ensured accuracy in cash handling procedures, minimizing discrepancies at end-of-shift reconciliations.
Section Waiter
Fratelli Fresh
02.2022 - 05.2022
- Built rapport with customers, resulting in repeat business and positive feedback for the restaurant.
- Demonstrated knowledge of wine pairings and beverage options to enhance guests'' dining experience.
Section Waiter
Matteo Downtown
01.2022 - 03.2022
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
- Prepared tables before guest arrival by setting up cutlery, napkins, glasses, plates, condiments sets properly aligned.
Education
High School Diploma -
Bramante-Genga
Business & Commerce07.2020
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Guest Relations
- Restaurant policies and procedures
Certification
- RSA / Responsible Service Alcohol Course
Timeline
Restaurant Supervisor
Carpe Diem
04.2023 - 09.2024
Section Waiter
C Restaurant in the Sky
10.2022 - 01.2023
Section Waiter
Salt House
05.2022 - 09.2022
Section Waiter
Fratelli Fresh
02.2022 - 05.2022
Section Waiter
Matteo Downtown
01.2022 - 03.2022
- RSA / Responsible Service Alcohol Course
High School Diploma -
Bramante-Genga
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