Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Matteo Hu

Matteo Hu

Varese

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

9
9
years of professional experience

Work History

Managing Partner

UNTACO - No Frills Food
02.2023 - 08.2023
    • Established and implemented business procedures and process improvements.
    • Analyzed and presented financial standings and cost effectiveness to other partners and investors.
    • Researched and wrote contracts, agreements and proposals.
    • Developed strategies for court proceedings and negotiations.
    • Created and finalized contracts and other legal documents for clients.
    • Communicated with clients and collected information to research cases and prepare settlement offers.
    • Managed restaurant scheduling, foodservice and customer service.

Sales Assistant, Stock Assistant

Tod's S.p.a
10.2017 - 01.2023
    • Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business
    • Provide an exceptional costumer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Tod's history and heritage in accordance with the Tod's selling ceremony
    • Drive and exceed individual KP | goals, by ensuring the highest level of Costumer Service and quality of sales
    • Capture meaningful costumer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities
    • Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests
    • Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products
    • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment
    • Maintain security standards within the store to ensure safety of costumers, colleagues and merchandise
    • Contribute to upholding the visual display of all products in accordance with Tod's visual standards
    • Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room
    • Restocked shelves and kept store displays attractive and organized to drive sales.
    • Managed inventory storage in clean and organized fashion.
    • Performed inventory control, such as counting, and stocking merchandise.
    • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.

Restaurant Manager

Nu Asian Fusion
06.2016 - 09.2017
    • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
    • Carefully interviewed, selected, trained, and supervised staff.
    • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
    • Correctly calculated inventory and ordered appropriate supplies.
    • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
    • Motivated staff to perform at peak efficiency and quality.
    • Maximized quality assurance by completing frequent line checks.
    • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
    • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Restaurant Waiter

Koi Japan Restaurant
09.2014 - 05.2016
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.

Education

High School Diploma -

ITPA “N. Casula”
Varese, Italy
2014

Skills

  • Creative Solutions
  • Phone Answering
  • Cash register operation
  • Organization
  • Dependable and Responsible
  • Excellent communication skills and predisposition to interpersonal relationships
  • Relationship Management
  • Information Collection
  • Organization and Time Management
  • Flexible and Adaptable
  • Excellent ability to work in team and perform tasks independently

Languages

Italian
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Beginner (A1)

Additional Information

  • Self-propelled, driver's license, Italian citizenship, Swiss work permit G

Timeline

Managing Partner

UNTACO - No Frills Food
02.2023 - 08.2023

Sales Assistant, Stock Assistant

Tod's S.p.a
10.2017 - 01.2023

Restaurant Manager

Nu Asian Fusion
06.2016 - 09.2017

Restaurant Waiter

Koi Japan Restaurant
09.2014 - 05.2016

High School Diploma -

ITPA “N. Casula”

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Matteo Hu