Matteo Incerti
Genova
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Manager
AVS SOCIETA' COOPERATIVA AGRICOLA
01.2018 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Restaurant Team Member
VIVAI DEL CASTELLO
09.2010 - 12.2015
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Monitored food quality and freshness throughout day.
- Distributed food to waiters and waitresses to serve to customers.
Education
No Degree -
INTERNATIONAL SCHOOL IN GENOA
High School Diploma -
EUGENIO MONTALE
GENOVA06.2009
Skills
- Conflict Resolution Techniques
- Customer Service Best Practices
- Hiring and Training
- Food Plating and Presentation
- Menu Planning
- Honed Marketing Skills
- Restaurant Promotion Management
- Customer Loyalty
- Regulatory Compliance
- Marketing and Advertising
- Work Assignments
- Service Delivery Management
Certification
IELTS CERTIFICATE
AIS(ASSOCIAZIONE ITALIANA SOMMELIER) 1ST LEVEL
Languages
English
Advanced (C1)
French
Elementary (A2)
Timeline
Restaurant Manager
AVS SOCIETA' COOPERATIVA AGRICOLA
01.2018 - Current
Restaurant Team Member
VIVAI DEL CASTELLO
09.2010 - 12.2015
No Degree -
INTERNATIONAL SCHOOL IN GENOA
High School Diploma -
EUGENIO MONTALE
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