MATTEO MALAVENDA

Key responsibilities :

Commercial accountability.

- Accountable for client contracts commercials and company financials, revenue targets and growth plans for the portfolio (Existing customers, Energy&Utility.-TelCo-Transportation)

- Accountable for maintaining appropriate profit margins/P&L. (43M€ revenues circa 100 customers)

- Accountable for transforming one-off revenues into recurring revenues on strategic existing customers

- Accountable for designing and operating the new commercial model through partners

Clients management

- Own relationship and reputation between OverIT and the Clients.
- Drive and foster all client relationships towards long-term partnerships and ensuring the output.

-Promote and support the transformation of the company into a SaaS company

Strategic leadership.

- As member of the leadership team, shared responsibility for the overall direction of OverIT, including quality, commercial, staffing, client satisfaction and operational decisions.
- Design and lead a specific method of the company V2MOM focused on the transformation of strategic existing customers

- Design and Lead the “White gloves” program on strategic customers : periodical executive meetings, joint marketing, co-innovation, customer advisory board.

• Developed strong organizational and communication skills through coursework and volunteer activities.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Cultivated interpersonal skills by building positive relationships with others.
• Excellent communication skills, both verbal and written.

Key responsibilities :

Team management.

- Ensure everyone clear objectives, career plan and development.
- Accountable for resourcing (onshore and offshore) and decision maker on hiring based on billability and profitability

- Communication, collaboration and relationship building with key customer stakeholders to ensure the delivery teams are always aligned with customer goals

- Ownership of divisional revenue and profit targets, driving to meet and exceed, working in conjunction with the Commercial Directors and finance teams

- Ensure that cross team, cross regional and cross divisional initiatives are successfully implemented and rolled out across the professional services division and beyond.

- Teams size: ~160 FTEs across multiple locations

- Escalation point for high impact incidents and other operational stability activity

-Oversee delivery/technology components of Business Development activity including tender responses

Strategic leadership.

-Drive growth strategy and resource expansion.

Delivery Excellence.

- Accountable for the quality of the work that we do for our clients.

- Ensure we do the right things, not just the things right.

Direct report to the CEO Responsab

Accountable for the delivery targets of divisional customers (Italgas, Enel, Hera, Unareti, Acea, 2i Rete Gas), annual revenues 25 Mln€.

Identify the best offer management and tender strategies,

Coordinate the offering and delivery activities for customers,

Define the staffing of collaborators to be assigned to projects, analyze and report the operational and financial results.

Thanks to the knowledge of the market and the continuous dialogue with opinion leaders, users, end customers and prospects coordinate the activities of identifying the areas for improvement and innovation of the business solutions, typically focused on Field Service Management, GIS and AR-VR.

Responsibility for the target of revenues and margins on the customers. Management autonomy involves the choice of commercial initiatives, the coordination of implementation activities, the selection of project teams, the contractual formalization of activities towards the parent company and towards the customer. The Client Manager reports directly to the general management both in terms of forecasts and the progress of the activities on the client.

The task of Delivery Manager provides for the coordination of projects in the Italian Utility sector, which constitute the main sector of the company's application solutions. The role provides for the responsibility of pre-sales activities on customers belonging to the Utility division with the aim of standardizing the company's proposal and generating convergence on projects in the common area

As Client Manager, in a nutshell, accountable of the management of the customer aimed at achieving the pre-established economic objectives. The role includes direct responsibility for commercial promotion, study, planning, administrative management and reporting of all the activities carried out both towards the customer and towards the parent company. It is also essential to coordinate the resources belonging to the various project teams working on the customer.

Responsible for the GASTOGO project for the Italgas customer, awarded at the Smau in Turin in the Work Force Management category. It is the first iOS business application used in Italy by field operators (1500 technicians\workers). Through strong integration with the corporate legacy system (SAP CS\SAP PM\SAP MM) a paperless operation of the workers has been implemented with optimized routes on the territory and a significant increase in productivity. All the activities performed by workers and technicians are managed through work orders and dedicated operations integrated in SAP.

Employed in the Work Force Management project at the customer A2A S.p.a. The project is based on the inclusion of the Geocall Agenda and Geocall Scheduler modules in the customer's application map (SIDES\UC\MAXIMO). The task involves the collection of functional requirements, the drafting of functional and technical specifications, the control of the progress of the development, the internal testing of the software, the testing with the customer, the management of the go-live activities.

Employed in the Work Force Management project at the customer Italgas S.p.a. The project is based on the implementation of the application modules Geocall Agenda, Geocall Scheduler, Document Verification System 4014, Stradario. The task involves the collection of functional requirements and the coordination of team leaders for the drafting of functional and technical specifications, the control of development progress, internal software testing, testing at the customer, start-up.

Employed in the Field Sales project at the customer SEAT Pagine Gialle S.p.a. The software to be designed includes a server application branch with SEAT customer portfolio functions to be provided to sales agents and a mobile branch installed on a PDA aimed at managing the portfolio itself. The job involves coordinating all implementation activities.

Employed as Team Leader in the WFM project at the customer Italgas S.p.a. The project is based on the implementation of the Geocall Agenda, Geocall Scheduler application modules and their placement in the customer's application map (TIBCO, SAP CS, SAP PM, SAP MM, LODESTAR). The task involves the collection of functional requirements, the drafting of functional and technical specifications, the transmission of analyzes to the laboratory, internal software testing, customer testing, start-up.