Matteo Manco
Aradeo
Summary
Dynamic Head Waiter with a proven track record at Alemanno Luigi, excelling in guest relations and complaint resolution. Leveraged strong communication skills to enhance customer loyalty and satisfaction, while maintaining high hygiene standards. Recognized for optimizing table management and delivering exceptional service in high-volume dining environments.
Developed leadership and customer service skills in fast-paced restaurant environment. Skilled in team management, conflict resolution, and enhancing guest experiences. Seeking to transition into new field, leveraging strong organizational and interpersonal abilities.
Offering exceptional interpersonal skills and commitment to excellent service, eager to learn and develop in dynamic dining environment. Delivers strong organizational abilities and attention to detail essential for managing high-paced restaurant setting. Ready to use and develop communication and leadership skills in managing.
Overview
1
1
year of professional experience
Work History
Head Waiter
Alemanno Luigi
07.2024 - 09.2024
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Inspected dishes and utensils for cleanliness.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Bussed and reset tables to keep dining room and work areas clean.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Optimized table management by strategically seating guests based on reservation status and party size.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Managed approximately 200 people per day in a 8 hour shift
Head Waiter
Antonio Tricarico
06.2023 - 08.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Inspected dishes and utensils for cleanliness.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Optimized table management by strategically seating guests based on reservation status and party size.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Managed approximately 150 people per day in a 5 hour shift
Education
High School Diploma -
IISS Laporta Falcone Borsellino
Galatina, Italy07-2025
Skills
- Guest relations management
- High volume dining
- Menu presentation
- Dining area maintenance
- Relationship management
- Table setting
- Complaint handling
- Sales techniques
- Safe food handling
- Guest relations
- Guest service
- Reservation handling
- Order accuracy
- Service prioritization
- Order taking
- Kitchen staff coordination
- Table management
- Table setting arrangements
- Hygiene standards
- Table coordination
- Special dietary requirements
- Warm and friendly
- Reliable and responsible
- Team player
- High energy and stamina
- Relationship building
- Conflict and complaint resolution
- Food safety standards
- Cleaning and sanitizing
- Beverage preparation
- Cool under pressure
- Hospitality service expertise
- Order delivery practices
- Decision-making
Languages
English
Advanced (C1)
Timeline
Head Waiter
Alemanno Luigi
07.2024 - 09.2024
Head Waiter
Antonio Tricarico
06.2023 - 08.2023
High School Diploma -
IISS Laporta Falcone Borsellino
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