Matteo Piovan

Supervised and coordinated the daily operations of a multidisciplinary team, including massage therapists, beauticians, and supporting staff (yoga instructors, personal trainers, and hair stylists).
Defined, monitored, and achieved budget and financial performance goals.
Provided strategic leadership for the spa’s relaunch through critical analysis, implementation of new procedures, and service optimization.
Ensured the highest standards of guest experience and innovation in treatments, in strict compliance with Preferred and LHW standards, under the Cinq Mondes Paris brand.
Collaborated with the general management to align the spa’s operations with corporate and market objectives.
Managed suppliers and oversaw product inventory to maintain operational efficiency.
Supported the spa’s strategic positioning, with the goal of elevating the clientele from five-star to five-star luxury level and achieving Leading Hotel status in the coming years.

• Delivered bespoke massage and beauty treatments to international clientele, efficiently managed appointment scheduling, and provided professional front desk assistance ensuring exceptional guest experience.

• Oversaw the overall spa operations, including scheduling management, front desk coordination, and luxury product consultancy (Dr. Barbara Sturm). Provided tailored massages and treatments for a high-profile clientele. Supervised staff and ensured compliance with Leading Hotels of the World (LHW) standards.

• Spa Therapist and Spa Management with the Bellefontaine Switzerland brand.

• Delivered holistic massages and advanced treatments, offering bespoke consultations for prestigious brands such as Augustinus Bader, Officina Profumo-Farmaceutica di Santa Maria Novella, and Biologique Recherche Paris.

• Delivered a wide range of massages and efficiently managed supplies and logistics in a large-scale spa with seven treatment rooms operating over two shifts.

• Provided first-level IT support to Enel employees.

• Waiter in London
• Dental Assistant
• ICT Employee at Vodafone
• Event Organizer