Matteo Pizza
Milan
Summary
Professional with many years of experience in the Food sector in the roles of counter and Head of Department. Stands out for wide range of multidisciplinary skills, excellent interpersonal communication skills and staff mentoring skills thanks to which knows how to establish meaningful relationships and ensure a dynamic and productive work environment. Demonstrates strong leadership, versatility and the ability to constantly optimize business processes by enhancing workflow and organizational efficiency through a proactive and proactive attitude to solving even complex problems.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Delicatessen Food and Bakery Counter Specialist
Ares Market
11.2022 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at counter.
- Maintained clean and organized counter area, ensuring a pleasant environment for customers.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Maintained stock and replenished workstation products.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Delicatessen Food and Bakery Counter Specialist
Carrefour
04.2019 - 04.2021
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Professionally answered telephones and responded to customer inquiries.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Maintained stock and replenished workstation products.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
Deli Food Department Head
Coop
01.2003 - 08.2017
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
Education
High School Diploma -
ITC Schiaparelli
Milan, Italy1995
Skills
- First Aid Training
- Crisis Management
- Product Inspection
- Product restocking
- Merchandise Stocking
- Loss Prevention
Certification
- HACCP Certificate
- Occupational Safety Certificate
- Certificate of qualification as operator in charge of driving self-propelled forklifts with driver on board
- Certificate of SAP Logistics Operator
- Java Programming Diploma
- PADI Medic First-Aid Certification
Hobbies
Reading
Travelling
Boardgames
Additional Information
Good Team working skills, oriented both to targets and to human aspects.
Capable of working in a multicultural environment
From August '01 to November '02 I worked in the restaurant industry at Burger King in London as a kitchen supervisor.
Languages
Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Delicatessen Food and Bakery Counter Specialist
Ares Market
11.2022 - Current
Delicatessen Food and Bakery Counter Specialist
Carrefour
04.2019 - 04.2021
Deli Food Department Head
Coop
01.2003 - 08.2017
High School Diploma -
ITC Schiaparelli
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