Matteo Formigoni
Auckland
Summary
Dynamic Head Waiter at Da Vittorio with a proven track record in relationship management and fine-dining expertise. Excelled in team supervision, boosting customer loyalty through exceptional service. Skilled in banquet coordination, ensuring operational efficiency and hygiene standards. Achieved positive outcomes in high-pressure environments, demonstrating high energy and stamina.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Waiter
Da Vittorio
09.2021 - 11.2024
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
F&B Cafe
Pancake Factory
06.2020 - 09.2021
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Optimized shift scheduling for greater operational efficiency while maintaining adequate staffing levels during peak hours.
- Maintained accurate and up-to-date records of all transactions, ensuring easy retrieval and analysis when required.
Worker
Androni Giocattoli
10.2019 - 06.2020
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
06-2019
Skills
- Team supervision
- Relationship management
- Fine-dining expertise
- Sales techniques
- Event planning
- Banquet coordination
- Hygiene standards
- High energy and stamina
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
English
Intermediate (B1)
What about me?
I'm a big fan of manga and love getting lost in stories through comics. In my free time, I enjoy skateboarding, always challenging myself with new tricks and routes. I'm also a huge NBA enthusiast, keeping up with the latest games and players. Additionally, I'm learning to play the guitar, which is a passion of mine and a great way to express my creativity.
Certification
- Workplace safety HACCP,which demonstrates my knowledge and commitment to maintaining health and safety standards in the workplace.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursTimeline
Head Waiter - Da Vittorio
09.2021 - 11.2024
F&B Cafe - Pancake Factory
06.2020 - 09.2021
Worker - Androni Giocattoli
10.2019 - 06.2020
ISS Dalla Chiesa - High School Diploma,
Similar Profiles
Jason TamJason Tam
Chef De Partie at Da Vittorio ShanghaiChef De Partie at Da Vittorio Shanghai
Enrico MargiottaEnrico Margiotta
Head Waiter at Da VittorioHead Waiter at Da Vittorio
Manuela GranàManuela Granà
Waitress at Gaetani VittorioWaitress at Gaetani Vittorio