Matthew Robinson
Rushden,Hampshire
Summary
Seasoned professional in the travel and tourism industry, with career emphasis on cruise line and aviation sectors. Specialises in creating memorable guest experiences, fostering inclusive, welcoming environments, and coordinating diverse entertainment activities. Particular strengths in Public speaking, multiple task management, and delivering world class customer service.
Overview
20
20
years of professional experience
Work history
In Flight Lead
British Airways PLC
London Heathrow
2019.03 - Current
- On board Cabin Manager leading a team of upto 24 cabin crew.
- Ensuring the Safety, Security, and Comfort of airline passengers.
- Operating within strict safety & security guidelines, SOP's and company standards.
- Working closely with others to deliver exceptional, World Class customer service.
- Fully EASA CCA licensed and qualified: 777 (all variants) A380, A319/20/21, 787 (all variants)
- Knowledgable and competent in all areas of the BA Cabin Crew apprenticeship program.
Company Manager, Singer/Dancer
Carnival Uk, P&O Cruises
MV Oceana, MV Oriana, MV Arcadia.
2016.07 - 2018.09
- Full time Performer & Company manager onboard various cruise ships.
- Managing a team of up to 15 individuals to deliver a well rounded and varied entertainment product to cruiseship passengers.
- Disseminating daily tasks to team members, utilising their specific individual skills to ensure the best all round product.
- Proactively working with crew members from other departments to ensure a smooth and stress free cruise for our passengers.
- Maintaining Company Standards and exceeding passenger expectations every time in order to guarantee repeat custom.
Assistant Cruise Director
P&O Cruises, Carnival Australia.
Pacific Pearl, Pacific Jewel.
2014.05 - 2016.06
- Collaborated with the Cruise Director for effective planning and programme implementation.
- Conducted safety drills, prioritising passenger safety at all times.
- Assisted in production of evening shows, enhancing overall guest experience during their holiday.
- Assisted in training new crew members; fostering team spirit and efficiency.
- Regularly interacted with guests; promoting a friendly atmosphere onboard.
- Assisted in managing lounge events, resulting in successful functions.
- Liaised with other departments for seamless event execution.
Shore Excursions Staff
Fred Olsen Cruises.
MV Balmoral, MV Boudicca.
2013.08 - 2014.02
- Promoted and coordinated destination tours for cruise passengers.
- Presented port presentations to large audiences.
- Executed sales and marketing strategies to meet revenue targets.
- Addressed guest inquiries, handled tour refunds, resolved complaints, and provided general port and tour information.
- Contributed to achieving guest satisfaction and onboard sales KPIs.
- Assisted with organising passengers into tour groups, escorting guests to buses, and ensuring local tour operators meet all safety, punctuality and security standards.
Assistant Entertainment Manager
Warner Leisure
Littlecote House Hotel
2012.02 - 2013.07
- Production performer and Assistant Entertainment Manager in large country hotel.
- Executed & delegated daily tasks/duties within the entertainment department such as Lectures, quizzes, dance lessons, house tours, vignettes and cabarets.
- Worked as part of a 200+ team to ensure a successful and profitable running of the entire hotel.
- Developed friendly rapports with guests to ensure repeat custom and guaranteed positive recommendations.
- Gained new life skills and developed personal talents to enable me to further my career.
Face Charachter, Dancer
Disneyland Paris
Marne-la-Vallée, Île-de-France, France
2011.08 - 2012.01
- Portrayed a number of Disney Characters and performed in production shows and daily parades.
- Utilised French linguistic skills on a daily basis.
- Worked alongside a team of over 1000 individuals from over 20 countries.
- Working to consistently over exceed customer expectations to ensure a holiday of a lifetime!
- Received specialised training in regards to disabled and special needs guests as part of the Make A Wish Foundation's Disney Wish program.
Waiter
Bistro French Live
Preston, Lancashire, UK
2006.05 - 2008.01
- Skilfully promoted items on beverage lists and weekly restaurant specials.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones, making bookings and completing financial transactions.
- Greeting customers and ensuring a friendly and relaxed rapport in order to ensure the best experience for the customer.
- Working within a team to ensure a smooth and successful service.
- Cleaning of work spaces and restaurant areas in accordance with company policy.
Education
Bachelor of Arts - Musical Theatre
Urdang Academy
London, United Kingdom2011
GCSE -
Pleckgate High School
A* - B2005
Skills
First Aid and ALS trained
SOLAS qualified
EASA CCA Attestation
Clean UK Drivers license
IT literate
Crowd management
Manual handling
Safeguarding
Clean advanced DBS
Current visas: C1D, B1, B2 (USA)
Timeline
In Flight Lead
British Airways PLC
2019.03 - Current
Company Manager, Singer/Dancer
Carnival Uk, P&O Cruises
2016.07 - 2018.09
Assistant Cruise Director
P&O Cruises, Carnival Australia.
2014.05 - 2016.06
Shore Excursions Staff
Fred Olsen Cruises.
2013.08 - 2014.02
Assistant Entertainment Manager
Warner Leisure
2012.02 - 2013.07
Face Charachter, Dancer
Disneyland Paris
2011.08 - 2012.01
Waiter
Bistro French Live
2006.05 - 2008.01
Bachelor of Arts - Musical Theatre
Urdang Academy
GCSE -
Pleckgate High School