Summary
Overview
Work History
Education
Skills
Websites
LANGUAGE SKILLS-IT
Timeline
Training
DRIVING LICENCE-IT
Generic
Mattia D'Amico

Mattia D'Amico

Ancona

Summary

Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly.

Management professional with effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

10
10
years of professional experience

Work History

Sales Assistant

STARSHOP ANCONA
09.2023 - 09.2024
  • Cashier
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Merch order and Stockware management
  • Social event creator for TCG merch
  • Followed instructions and procedures to complete assigned tasks.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Sales Assistant

GAMESTOP ITALY
08.2022 - 11.2022
  • Cashier
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Sales Assistant

TEDI
03.2022 - 07.2022


  • Deputy Manager/Keyholder
  • Visual merchandiser
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Sales Assistant

TIGER ITALY 2 SRL
12.2015 - 03.2019
  • Increased sales by building strong customer relationships and providing excellent service.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.

Sales Assistant

Giocabene Srl
09.2024 - 09.2025
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma -

Istituto Istruzione Superiore Volterra-Elia
Ancona
06.2012

Skills

  • Cash handling

  • Goal oriented

  • Relationship building

  • Stock management

  • Sales expertise

  • Cash register operation

  • Complex Problem-solving

  • Opening and closing procedures

  • Customer needs assessment

  • Visual merchandising

  • Team collaboration

  • Inventory tracking

LANGUAGE SKILLS-IT

Mother tongue(s)-IT: ITALIAN-IT
Other language(s)-IT
ENGLISH-IT
UNDERSTANDING
Advanced (C1)
Listening
Advanced (C1)
Reading
Advanced (C1)
SPEAKING
Advanced (C1)
Spoken production
Advanced (C1)
Spoken interaction
Advanced (C1)
WRITING
Advanced (C1)

Timeline

Sales Assistant

Giocabene Srl
09.2024 - 09.2025

Sales Assistant

STARSHOP ANCONA
09.2023 - 09.2024

Sales Assistant

GAMESTOP ITALY
08.2022 - 11.2022

Sales Assistant

TEDI
03.2022 - 07.2022

Sales Assistant

TIGER ITALY 2 SRL
12.2015 - 03.2019

High School Diploma -

Istituto Istruzione Superiore Volterra-Elia

Training

One-month scholarship at the InLingua school in Cheltenham obtained after passing the FCE (B2) exam with the highest grade.

Goals:

  • Improve Speaking and writing skills
  • Obtain the higher level certification with which you entered the scholarship.
  • At the end of the scholarship I managed to pass the final Advanced (C1) exam.

DRIVING LICENCE-IT

Driving Licence-IT: B (international license acquired)

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Mattia D'Amico