Mattia Manca
Dublin
Summary
I am a 20 year old Italian boy, I come from Sardinia, the most beautiful region in Italy, precisely from the COSTA SMERALDA one of the richest and most beautiful areas in Europe, I am very tidy, clean and precise in my work, I am looking for a job as a waiter or I help barman, I have an intermediate level of English, I'm still learning it and continuing to study every day.
Proven hospitality professional with a track record of enhancing guest satisfaction at prestigious establishments like LUXURY Hotel PITRIZZA.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
LUXURY Hotel PITRIZZA (Porto Cervo) Costa Smeralda
Porto Cervo (Liscia Di Vacca)
05.2024 - 10.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Communicated with kitchen staff to enable accurate food preparation.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Hotel Waiter
7pines Luxury Hotel & Resort Sardinia
Baja Sardinia
07.2023 - 11.2023
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
Restaurant Waiter
Mezzaluna Baja Sardinia
Baja Sardinia
06.2022 - 09.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bar Assistant
Porto Sole Costa Smeralda
Baja Sardinia
06.2021 - 09.2021
- Enhanced customer satisfaction by providing efficient and friendly service at the bar.
- Maintained a clean and organized bar area, adhering to health and safety regulations.
- Collaborated with kitchen staff to coordinate food orders and maintain smooth communication between front-and back-of-house teams.
- Restocked ice, condiments, and snacks.
Education
High School Diploma - Information And Communication Technology
IISTCG DON GAVINO PES
Tempio Pausania06.2023
Skills
- Cleanliness
- Memory retention
- Food hygiene
- Personal hygiene
- Menu presentation
- Bill computation
- Accurate money handling
- Daily specials memorization
- Liquor, wine, and food service
- Positive and professional
- Cleaning and sanitizing
- Hospitality service expertise
- Guest Relations
Languages
English
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
Timeline
Restaurant Waiter
LUXURY Hotel PITRIZZA (Porto Cervo) Costa Smeralda
05.2024 - 10.2024
Hotel Waiter
7pines Luxury Hotel & Resort Sardinia
07.2023 - 11.2023
Restaurant Waiter
Mezzaluna Baja Sardinia
06.2022 - 09.2022
Bar Assistant
Porto Sole Costa Smeralda
06.2021 - 09.2021
High School Diploma - Information And Communication Technology
IISTCG DON GAVINO PES