Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MATTIA SPALLUTO

MATTIA SPALLUTO

Perugia

Summary

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.

Overview

12
12
years of professional experience

Work History

Front Office Assistant

Herz
03.2023 - 07.2023
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Addetto Alla Logistica

Brunello Cucinelli
01.2023 - 02.2023
  • Monitored logistics performance and identified improvement opportunities.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Directed shipping and receiving of wide range of products daily.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Kept corporate departments and customers updated on critical shipments.

Segretario Di Agenzia Immobiliare

The Puglia Immobiliare s.r.l.
01.2021 - 10.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Check-in e check-out
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Responsabile Gestione Bar

Il Cannizzo
10.2018 - 10.2020
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.

Contabilità E Amministrazione

Twin Towers Lounge Bar and B&B
02.2012 - 09.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Receptionist Manager

Twin Towers Lounge Bar and B&B
01.2012 - 09.2018
  • Organized and updated databases, records and other information resources.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Created organized filing system to manage department documents.

Education

High School Diploma -

Liceo Scientifico Cosimo De Giorgi
Lecce, Italy

Laurea Triennale - Psicologia

Università Del Salento
Lecce, Italy
10.2024

Skills

  • Data Entry
  • Billing and Invoicing
  • Dental Office Management Software
  • Document Control
  • Office Supplies and Inventory
  • File Management
  • Effective Planning
  • Office Production Evaluation
  • Conflict Management
  • Word Processing
  • Calendar Management
  • Problem-Solving Skills
  • Social Perceptiveness
  • Cash Handling
  • Time Management
  • Correspondence and Office Documents
  • Timely Processing
  • International Reservations
  • Operational Requirements
  • Team Goals
  • Call Transfers
  • Business Correspondence
  • Meeting Support
  • Company Standards
  • Customer Inquiries
  • Staff Meetings
  • Financial Records and Processing
  • Administrative Skills
  • Check-In Management
  • Office Management Technologies
  • Advanced Excel Spreadsheet Functions
  • PowerPoint Presentations

Languages

inglese
Advanced (C1)

Timeline

Front Office Assistant

Herz
03.2023 - 07.2023

Addetto Alla Logistica

Brunello Cucinelli
01.2023 - 02.2023

Segretario Di Agenzia Immobiliare

The Puglia Immobiliare s.r.l.
01.2021 - 10.2022

Responsabile Gestione Bar

Il Cannizzo
10.2018 - 10.2020

Contabilità E Amministrazione

Twin Towers Lounge Bar and B&B
02.2012 - 09.2018

Receptionist Manager

Twin Towers Lounge Bar and B&B
01.2012 - 09.2018

High School Diploma -

Liceo Scientifico Cosimo De Giorgi

Laurea Triennale - Psicologia

Università Del Salento

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MATTIA SPALLUTO