Mattia Bozzoni

Provided exceptional service at Mr. Piper Kitchen + Garden, a vibrant restaurant known for its fresh, garden-inspired cuisine and relaxed island atmosphere.

Key Responsibilities:

• Greeted guests and guided them through the dining experience with attentive, personalized service.
• Took food and beverage orders, ensuring accuracy and timely delivery.
• Provided menu recommendations, showcasing knowledge of locally sourced ingredients and specialty dishes.
• Maintained a warm and welcoming atmosphere while handling high-paced service periods.
• Collaborated with the kitchen and bar teams to ensure smooth operations and guest satisfaction.
• Assisted in maintaining cleanliness, organization, and overall efficiency of the dining area.

Selected for the Disney Cultural Representative Program, gaining hands-on experience in hospitality within a dynamic, multicultural environment.

Key Responsibilities:

• Progressed through multiple roles, starting as host and busser, then food runner, and finally serving as a waiter.
• Delivered exceptional guest experiences in a fast-paced, team-driven setting.
• Assisted both front-of-house and backstage operations to ensure seamless service.
• Received multiple recognitions from managers and earned a Delaware North Recognition Certificate.
• Developed strong communication, adaptability, and customer service skills in a globally renowned hospitality setting.

Part of the opening team at MUSA, a luxury 5-star hotel on Lake Como, gaining hands-on experience in hotel operations across multiple departments.

Key Responsibilities:

• Assisted in the launch and daily operations of ROTEO, the hotel’s fine dining restaurant.
• Provided elegant and refined service in a high-end dining environment.
• Developed knowledge of an extensive wine selection, with a focus on Italian and local wines.
• Supported room service operations as needed, ensuring a seamless guest experience.

Worked as a bartender in a renowned bistrò in the heart of Milan.

Key Responsibilities:

• Prepared and served coffee and hot beverages in a high-traffic environment.
• Assisted in the traditional Italian gelateria within the bistrò, serving ice cream.
• Ensured excellent customer service, maintaining a welcoming atmosphere.

During my school years, I worked part-time at a local bar in Saronno, gaining hands-on experience in hospitality and customer service.

Key Responsibilities:

• Prepared coffee, cocktails, and small food plates in a fast-paced environment.
• Provided excellent customer service, creating a welcoming and friendly atmosphere.
• Developed strong communication, multitasking, and teamwork skills while interacting with guests.