Mauj E Ali
Rome
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. i am a quick learner , and a team player
Overview
5
5
years of professional experience
Work history
IT support engineer (service desk manager)
Bridgestone
Rome
02.2024 - Current
- Documented all actions taken during problem resolution providing useful reference material for future troubleshooting efforts.
- Assisted in cost reduction by recommending affordable yet reliable tech equipment for purchase.
- Participated in team meetings contributing valuable insights into improving IT processes within the organisation.
- Managed helpdesk requests effectively reducing downtime experienced by employees.
- Tested function of peripheral equipment and completed quality repairs.
- Achieved high levels of customer satisfaction, closing trouble tickets with first-call resolution.
- Trained staff on latest technologies, ensuring top-notch customer service delivery.
- Promoted knowledge sharing culture in the team, leading to improved performance levels.
- Enhanced system performance by optimising Linux kernel code.
- Resolved technical issues by leveraging experience in Linux command line operations.
- Harnessed Linux and MacOS knowledge to offer alternative system solutions.
- Tested automation applications in Windows and Linux environments.
Desktop Support Engineer
ESPI (Supplier for Honeywell)
Trieste
09.2022 - 02.2024
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- L1 and L2 support on site and Remotely
- Installing , troubleshooting and fixing desktop , laptop, printers and other computer hardware
- Knowledge of TCP/IP , DNS,DHCP,VPN, LAN ,WAN
- Desirable smart hand support , scanners , routers , switches , cabinets
- Deskside support and PC break/fix including basic administration of windows O/S
Desktop Support Engineer
HOIST
ROME
06.2022 - 08.2022
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Monitored systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Desktop and Support Engineer
Three Layers Technologies
01.2021 - 05.2022
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Performed root cause analysis and general troubleshooting.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored systems in operation and input commands to troubleshoot areas.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- L1 and L2 support for users
Education
Engineering Sciences - Mechanical And Electronics
Universita Di Roma Tor Vergata
RomeSkills
- Basic Auto cad
- Basic Matlab , Computer Aided software
- PC Networking
- Deskside Support
- Computer Hardware Knowledge
- Deployment Leadership
- Software and Hardware Issues
- Linux Environments
- Hardware Installation
- Active directory experience
- Linux systems administration
- Knowledge of vpn setup
- Remote desktop experience
- Security protocols knowledge
- IT equipment procurement
LANGUAGES
English - Advanced (C1)
Italian - (C1)
Spanish - Elementary (A2)
URDU HINDI - Bilingual or Proficient (C2)
Timeline
IT support engineer (service desk manager)
Bridgestone
02.2024 - Current
Desktop Support Engineer
ESPI (Supplier for Honeywell)
09.2022 - 02.2024
Desktop Support Engineer
HOIST
06.2022 - 08.2022
Desktop and Support Engineer
Three Layers Technologies
01.2021 - 05.2022
Engineering Sciences - Mechanical And Electronics
Universita Di Roma Tor Vergata