Maurice Pagop
Turin
Summary
Experienced IT Specialist proficient in Messaging Protocols (SMTP/Exchange), hardware/software configuration, networking, and IT Security. Skilled in cloud concepts, Azure services, troubleshooting, and customer service. Proven track record of delivering tailored IT solutions for client businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Messaging Specialist L2
Kyndryl/IBM
05.2021 - Current
- Manage SMTP protocol and Exchange 365 administration to ensure secure and efficient email communication for Kyndryl clients which are Stellantis, Trenitalia, Confidustria, Iveco, and CNH
- Proficient in user mailbox administration and implementing email security measures
- Monitoring Mail servers, enabling IP addresses, retrieving and analyzing server logs when necessary
IT Specialist L1
Arka Service SRL
08.2020 - 05.2021
- Provided Tier 1 technical support and resolved 10-20 Tier 2 and Tier 3 issues daily for external customers
- Installed and configured hardware and software for client businesses, managing user accounts across Office 365 and Active Directory
- Tickets escalation to L2
Aftermarket Solution Specialist
CNH Industrial
10.2017 - 08.2020
- Established and maintained long-term relationships with UK, French, and Belgian customers
- Managed orders, delivery schedules, and reports, ensuring effective order book management.
Education
Bachelor of Arts in Business Management -
Cardiff University
11.2016
Skills
- Messaging Protocols
- Operating Systems
- System Administration
- Cloud Concepts
- Customer Service
- Troubleshooting
- Hardware/Software Configuration
- PowerShell
- IT Project Management
- Networking
- IT Security
- HTML/CSS
Certification
- Google IT Support Professional Certificate, 2024
- IBM IT Project Manager Certificate, Ongoing
- Microsoft Certified: Azure Fundamentals (AZ-900), 2023
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900), 2024
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Timeline
IT Messaging Specialist L2
Kyndryl/IBM
05.2021 - Current
IT Specialist L1
Arka Service SRL
08.2020 - 05.2021
Aftermarket Solution Specialist
CNH Industrial
10.2017 - 08.2020
Bachelor of Arts in Business Management -
Cardiff University
- Google IT Support Professional Certificate, 2024
- IBM IT Project Manager Certificate, Ongoing
- Microsoft Certified: Azure Fundamentals (AZ-900), 2023
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900), 2024
Similar Profiles
Shivaji BhosaleShivaji Bhosale
Associate Director at Kyndryl/IBMAssociate Director at Kyndryl/IBM
Sachin KulkarniSachin Kulkarni
SME/ Lead II System Management at Kyndryl India Pt. Ltd (Spin-off of IBM Ltd)SME/ Lead II System Management at Kyndryl India Pt. Ltd (Spin-off of IBM Ltd)
SUBRAT KANUNGOSUBRAT KANUNGO
Director and Principal Consulting Architect at Kyndryl (erstwhile IBM)Director and Principal Consulting Architect at Kyndryl (erstwhile IBM)