Maurizio Marcantoni

With my leadership, I have led and supervised a technical animation team in implementing innovative solutions for high-profile animated projects. Additionally, I've had the opportunity to directly interact with clients, including the Disney television channel (Disney Junior), to understand their needs and ensure full satisfaction. Through effective communication and negotiation skills, I ensured that our work met the required quality standards, thus gaining the trust of clients and establishing long-lasting business relationships.

I have gained solid experience in customer relationship management and developing effective sales strategies. I have actively collaborated with the sales team to identify business opportunities, negotiate contracts, and ensure customer satisfaction. Additionally, I have had the opportunity to work with other departments of the hotel, including marketing and hospitality, to create customized packages and promotional offers to maximize revenue and enhance the overall guest experience

In addition to welcoming and assisting guests, I played an active role in promoting and selling the hotel's services. I utilized my communication and sales skills to recommend and promote additional services, such as tour packages and personalized services, to guests at check-in and during their stay. Additionally, I managed reservations and provided detailed information about the hotel's services, demonstrating my ability to positively influence customer purchasing decisions. My experience in overseeing the daily activities of the front desk allowed me to successfully integrate sales activities into the hotel's daily operations, thereby contributing to the overall success of the company.

I successfully managed a high volume of daily transactions, consistently maintaining a balanced cash register and adhering to security and compliance standards.

My experience in providing high-quality customer service has also involved identifying and capitalizing on customer needs through the sale of additional products and services. I have utilized my persuasion and communication skills to convincingly present additional options, thereby contributing to increased sales and customer loyalty. Furthermore, I have collaborated with the sales team to share insights and feedback derived from my interactions with customers, enabling the team to adapt sales strategies based on market and customer needs.