Mauro Brambilla

• Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
• Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
• Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
• Implemented robust risk management strategies, safeguarding company assets and minimizing potential liabilities.
• Formulated and executed strategic initiatives to improve product offerings.
• Represented organization at industry conferences and events.

• Transforming a time & material company to a consulting firm, attracting right talents and investing in Artificial Intelligence, Data Driven Platform, Cloud, Cyber Security and Social Media Management
• Drove year-over-year business growth on professional services by 20% while leading operations, strategic vision and long-range planning.
• Growing business leveraging the current client base, nurturing the relationship becoming the customer's trusted advisor, upselling and cross selling
• Designed modern employee recognition program which boosted productivity and improved morale.

• Worked with CEO, transforming a Cost Center in a Business Unit, creating a Sales Team
• Defined the Sales motion, leveraging Partner's ecosystem and coaching the Delivery to become the Client's trusted advisor
• Responsible for advise key clients on emerging technologies, in coordination with the account teams strategies. I managed a Sales Team composed by 4 Technical Sales and 4 Client Success Manager

Key Contributions:

• +25% Sales contribution in new business creation
• Information Service Company multi-year Out-tasking and transformation to Cloud Contract
• Move to Cloud of a France Customer Contact Center contract
• Several IOT/AI platform projects

• Started-up the Italian branch of an Indian System Integrator, brand new in Italy, creating the Brand awareness and establishing all the relationships with Telco & Media players in Italy
• Key contributions:
• Major Telco Player Commercial and Industrial 4 years agreement
• Final tender stage in a 100M+ transformation project in a Tier 1 Telco provider
• IOT joint go to market agreement with a Tier 1 Telco Provider
• Workforce Management Development program with a Tier 1 Telco Provider

• Acting as the primary relationship manager with the client during the pursuit, with responsibility for introducing the ongoing HP team to the client and fostering the development of new relationships
• Cultivating a strong relationship with Client CXO by effectively executing the engagement strategy
• Understand and communicate client business and IT strategy, assess solution feasibility from a technical, business and commercial perspective, and manage opportunity from proposal to closure

Key Contributions:

• Multiyear framework contract for Hybrid Cloud platform to develop SaaS solution for an ISV
• App Ops 3 years contract in a Tier 1 Telco Client
• Data-center 3 years contract with an increase margin for HP and a cost saving for a Media Client

• I was managing HP Software Licensing & Managing Solutions, selling software licenses (Microsoft, Oracle, VMware, Symantec, CA, Adobe etc.)
• Increased sales of Microsoft reselling program (EA, Select, SPLA), working with Microsoft's account teams
• I worked in a consultative way, with a deep knowledge on several licensing technicalities with the Clients

Key Contributions:

• Won a strategic tender in a Banking Client
• Securely renewed two Microsoft Worldwide Enterprise Agreements with an Automotive Group and an Oil &Gas Group

• Was in charge of the quality, magnitude, and effectiveness of contract relationships between HP and the customer
• In concert with the HP sales teams & delivery teams, cooperating in building effective business relationships between HP & the customer
• Lead the contract account team to meet the customer's requirements for quality, speed and cost while meeting HP internal metrics in terms of financials and customer satisfaction

Key Contributions:

• Successfully overachieved customer satisfaction KPIs, rising HP margins in a Tier 1 Telco Operator
• Extraordinary growth in up-selling activities enlarging the scope of the contract
• Successfully managed a suppliers consolidation program without affecting the Client satisfaction

• Worked as the main contact for operational and tactical issues representing delivery of all services (all functions) to the customer, managing customer expectations by developing performance metrics and reporting, escalation management and communication plan
• Developed strategies and processes with the Customer in areas such as performance metrics and measure, escalation, change management and communication

Key Contributions:

• Client KPIs improvement up to complete satisfaction, after a re-organization of the Service delivery mix (on- premise vs remote)
• Client asked HP to promote me as Client Manager due to the trust relationship I built