Mauro Cimino
Rome
Summary
Accomplished Tour Leader with a proven track record and published reviews, enhancing guest experiences through exceptional communication and relationship building. Skilled in crisis management and multilingual in Italian and English, I have successfully guided large and small groups, ensuring enriched and seamless tours. Expert in cultural awareness and tourism management, consistently achieving positive outcomes.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Tour Leader
Collette Vacations
03.2024 - Current
Tour Leader
Grand Circle Travel
09.2023 - Current
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 40 people on scheduled tours.
- Researched information on various destinations to provide accurate, detailed tours.
- Streamlined tour logistics for smoother operations, ensuring timely departures and arrivals at destinations.
- Ensured timely communication with clients before, during, and after tours to address any questions or concerns they had.
- Coordinated transportation arrangements within destination countries for seamless transitions between tour stops.
Tour Leader
Walks Of Italy
04.2022 - Current
- Demonstrated superior professionalism while interacting with customers and vendors.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Provided informative commentary on historical sites visited during tours, enriching client understanding of destination history and significance.
Flight Chief
Air Canada, Lester B. Pearson International Airport
01.1991 - 06.2019
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Trained new cabin crew members on company policies, customer service standards, and emergency procedures to ensure consistently high-quality service delivery.
- Provided expert knowledge on flight services and amenities, answering passenger inquiries promptly and accurately.
- Delivered personalized attention to premium passengers by anticipating their needs and preferences, reinforcing a high level of customer loyalty.
- Collaborated with pilots to maintain awareness of flight status, ensuring timely updates for passengers during unexpected delays or changes.
Tour Guide
EF Educational Tours
01.1988 - 10.1990
Education
High School Diploma -
Liceo Michele Morelli
Vibo Valentia, ItalyProficiency in English Languge - English Language And Literature
British Council
Oxford, United KingdomSkills
- Effective Time Management
- Relationship Building
- Public Speaking
- Crisis Management
- Cultural Awareness
- Multilingual Proficiency
- Proficient in Italian and English
- Local history
- Tourism Management
- Group Oversight
- Customer Engagement
- Exceptional communication
Certification
- Licensed Tour - [Timeframe]
Timeline
Tour Leader
Collette Vacations
03.2024 - Current
Tour Leader
Grand Circle Travel
09.2023 - Current
Tour Leader
Walks Of Italy
04.2022 - Current
Flight Chief
Air Canada, Lester B. Pearson International Airport
01.1991 - 06.2019
Tour Guide
EF Educational Tours
01.1988 - 10.1990
High School Diploma -
Liceo Michele Morelli
Proficiency in English Languge - English Language And Literature
British Council
- Licensed Tour - [Timeframe]
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