Mauro Fontana

- To adequately plan the flow of cash in up to nine different currencies on board a vessel hosting up to 4k individuals between passengers/crew
- To review guest/crew accounts in compliance with anti-money laundering policies
- To support the revenue departments in balancing their profit and managing their targets
- To provide customer care and consulting in relation to credit card issues, foreign exchange and accounts settlement
- To extract and balance data and assist the corporate office construct forecast on targeted revenue centres

- To comply with local port regulations by meeting deadlines and supplying the paperwork required to obtain Customs/Immigration clearance entry.

- To accurately plan local Immigration inspections involving up to 3k guests in various foreign countries.

- To liaise with onboard depts. as well as shore third parties to ensure requirements are communicated effectively and setups prepared adequately.

- To manage the embarkation of passengers in compliance with local Visa & itinerary requirements.

- To compile manifests and report data to shoreside corporate office and local government authorities

- To manage the night shift by assisting guests and working crew on a ship-wide hospitality context.

- To address unexpected challenges in liaison with a handful of duty staff and in compliance with safety and security requirements

- To audit and compile paperwork & reports for peruse by the day management team.

Gained expertise in the vessel's port clearance procedures; developed great adaptability to different and fast-changing requirements of foreign countries during pandemic times; continuously interacted with local authorities and agencies; managed more than one vessel at one time due to staff being laid off.

To provide written translation of daily programs and other documents. To assist the guest services via oral translation in up to five foreign languages. To translate orally public announcements or speeches.

To handl back office administrative tasks & front office operations. To assist the Housekeeping / Restaurant / Inventory departments in daily operational tasks (schedules, deliveries, restaurant reception)

Solo guest services officer at local hotel resorts chain (cashier services, guests check-in/out handling, administration, general inquiries)

To promote and sell tours; to provide general assistance to the tourists entailing a fast-paced learning of the local offers and environment

To moderate and translate web pages of a local language/journalism school. To write articles for the online magazine. To assist in the organization of public events and act as junior reporter.

Solo on-duty representative of the hostel entailing responsibility for overall guest & cashier services, housekeeping, general maintenance, safekeeping