Mauro Pugliese

Originally founded by my father, this family-run gelato shop has been part of my life since childhood, and I later took on managerial responsibilities together with my father’s partner.

Key Responsibilities & Achievements:

• Managed daily store operations, staff coordination, and customer service in a high-traffic location in central Florence.
• Oversaw inventory, product preparation, and quality control with deep knowledge of traditional gelato production.
• Handled cash flow, POS systems, supplier relations, and opening/closing procedures.
• Ensured an efficient, clean, and welcoming environment while maintaining high standards during peak tourist seasons.

• Assisted customers with product selection and provided detailed knowledge of gelato flavors.
• Operated point-of-sale system, ensuring accurate transactions and financial accountability.
• Maintained cleanliness and organization of store environment, enhancing customer experience.
• Collaborated with team members to efficiently manage inventory levels and stock replenishment.

• Assisted in organizing and maintaining exhibit displays for optimal visitor engagement.
• Supported daily operations by managing visitor inquiries and providing information about museum collections.
• Collaborated with team members to streamline administrative processes, enhancing overall efficiency.
• Conducted research on artworks and artists to improve educational materials for visitors.
• Coordinated logistics for special events, ensuring seamless execution and guest satisfaction.

Worked in my mother’s family-owned café, contributing both to daily service and to basic operational management.

Key Responsibilities:

• Prepared coffee, drinks, and light food items while maintaining high service standards in a fast-paced environment.
• Assisted with opening and closing procedures, cash handling, and inventory restocking.
• Supported basic management tasks such as coordinating shifts, ensuring cleanliness, and addressing customer needs.
• Helped improve workflow efficiency and customer satisfaction during peak hours.