Expert Brand Advisor - Supervisor Floor Manager
Ferrari S.p.A.
Roma & Monte-Carlo, Roma
03.2024 - ad oggi
- Assist and anticipate client's needs to deliver bespoke product reccomandations and exclusive luxury experiences aligned with Ferrari's brand values.
- Supervise and coordinate daily Boutique operations, acting as Floor Manager to ensure a seamless client journey and exceptional service standards.
- Manage and train team members to maintaint high perfomance, strong motivation, and consistent brand image across all touchpoints.
- Oversee visual merchandising and showroom presentation to reflect Ferrari's high-end identity and maximize client engagement.
- Support back-office operations, including stock management, sales reporting, and coordinaion with headquarters to optimize business flow.
- Enhance the client relationship by delivering top-tier service, developing long-term loyalty, and stregthening the boutique's reputation for excellence.