MAY DALAL
Codogno
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
ADV Order Management Specialist
Sky Italia
02.2022 - Current
- Order management of advertising campaigns aired on Sky TV networks and on the web: a central and crucial role to the successful airing of the advertising campaign, working closely with the sales network, media centers, as well as the Finance and Administration department to control and manage billing
- Management of a customer portfolio
- Maintain knowledge of new product offerings and changes for order provisioning processes.
- Review orders for accuracy, errors and omissions to minimize incorrect campaigns.
- Interface with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Review order terms and conditions with customers to comply with company policy.
- Liaise with management to resolve complex order issues and problems to maximize customer satisfaction.
- Communicate with customers to address order inquiries, changes and cancellations.
HR Administrative Assistant
E-WORK SPA
01.2018 - 11.2019
- Personnel administration and management
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Front office and secretarial management, mailings, data entry, back office and reception desk management, entry of personnel master data into the management system, data storage and contracts
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
Education
Master's Degree in Artificial Intelligence - Artificial Intelligence
Rome Business School
Rome, Italy04.2025
Bachelor's Degree in Political Science And International Relations -
University of Milan
Milan10.2021
Skills
- Interpersonal and interactive skills
- Precise, flexible, and detail-oriented
- Ability to independently carry out tasks
- Good listening skills
- Ability to establish good relationships with clients
- Adaptability to different work environments
- Fast Learner
- Aptitude for problem-solving and stress management
- Deadline Management
- Data entry skills
- MS Office
- ERP Systems
Languages
Italian
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Turkish
Elementary (A2)
Personal Information
Date of Birth: 09/11/1996
Timeline
ADV Order Management Specialist
Sky Italia
02.2022 - Current
HR Administrative Assistant
E-WORK SPA
01.2018 - 11.2019
Master's Degree in Artificial Intelligence - Artificial Intelligence
Rome Business School
Bachelor's Degree in Political Science And International Relations -
University of Milan
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