Maya Costantin

Management of travel retail clients, specifically in airports (Duty Free) and cruise ships. Handling a portfolio of 16 key clients, acting as their primary point of contact for orders, inquiries, and issue resolution, my daily tasks consist of:

• Process and track orders, ensuring timely dispatch and deliveries based on client needs
• Conduct weekly check-in calls with clients to maintain strong relationships and address any concerns
• Manage customer accounts, updating information and handling any account-related issues
• Attending three LVMH conventions per year to present new collections and take customer orders
• Work closely and coordinate with internal logistics, sales, and finance teams to optimise order management and account performance
• Ensure compliance with travel retail regulations and adapt to the unique operational challenges of airport and cruise ship clients
• Gather and analyse customer feedback to improve services and products
• Handle escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Collaborated with team members to create effective strategies for improving overall customer experience.

• Managed flight operations and customer service for a helicopter service company in the Philippines, ensuring seamless coordination between pilots, ground staff, and clients
• Scheduled and coordinated flights, tracking departures, arrivals, and weather conditions to optimise operations
• Communicated with pilots and crew to provide updates, allocate aircraft, and ensure timely departures/arrivals
• Prepared and provided flight plans for helicopter captain
• Occasionally loaded and unloaded aircraft
• Handled client bookings, inquiries, and quotes, tailoring services to customer needs
• Processed quotes, invoices and payments, calculating costs based on service, flight time, fuel consumption, and aircraft usage
• Provided exceptional customer service, addressing client concerns and ensuring a smooth experience