McDonald Thaelo

• Prepared and implemented training plans covering required course topics.
• Collaborate with management to identify company training needs.
• Oversee and direct seminars, workshops, individual training sessions, and lectures.
• Prepare training materials such as module summaries, videos, and presentations.
• Train and guide new employees.
• Performing initial client assessment and analysis to begin the training.
  
  
  

Coordinating activities for the Refugee Day Centre as instructed by the Operations Director.

• Managing of the property and housing of the refugee.
•  Administration of housing and allocation of accommodation to new comers and offering them orientation.
• Managing medical and health care with the local service providers.
• Managing and disbursement of monthly pocket money and weekly shopping for the Refugees with the service providers.
• Consulting with the local municipality on the issues of resident permits and guarantying their accommodation when the refugees decide to start their new life out of the SPRAR Project.
• Coordinating the Italian language classes.
• Produced ad hoc reports and documents for senior team members.
• Supported Chief Operating Officer with daily operational functions.
• Verified data integrity and accuracy.
• Researched and updated all required materials needed for firm and partners.
• Worked directly with the Home Office for efficient permit application.

• Short Term Insurance Underwriting
• Improving average monthly premium value.
• Enhancing Net conversion ratio of quotes to sales ratio.
• Facilitating quality target for the client base.
• Reducing the cancellation ratio.

• Responsible for all client communications, conflict resolution and compliance on client deliverables and revenue.
• Pursuit of opportunities for account growth and new businesses involving the Account Director and Sales Team.
• Communicating the client's goals and represent the client's interests to the team.
• Reported to the Account Director, provided regular input on all account activity, including status and call reports on a weekly basis.

• Maintenance of Fundraiser Accounts.
• Liaising with donors on the updates taking place.
• Maintaining projects in different departments.
• Verified data integrity and accuracy.
• Assisted various business groups with document organization and dissemination for the funding.

• Maintaining Government Mobile Telecommunication Accounts.
• Reconciliation of the Credit Accounts.
• Liaising with corporate stakeholders on cost-saving techniques for their telecommunication needs.
• Upgrading and maintaining clients' accounts and getting new clients to increase the market base of the company.

• Banking and Management of Cash.
• Logistics Management for Imports.
• Auditing all the branches of the Company in different regions.
• Maintaining the Pay Roll Accounts.
• Maintaining Credit and Debtors Accounts.
• Coordinating Projects undertaken by the operations department.